Claims Operations Manager
Posted 57 minutes 56 seconds ago by Claims Recruitment Services
Claims Operations Manager
London (Hybrid, 3 days in the City office)
Claims Recruitment Services is exclusively partnered with a global specialty insurer that's growing fast across the Lloyd's and the Company Market. They require a Claims Operations Manager to lead their claims ops function through a period of real change.
This is a people management role first. You'll manage a team of claims support staff and help them grow. Some of that means building routes for them to move into technical claims work. This job is about people, process and performance.
Key Responsibilities
- Lead, coach and develop a Claims Ops/Support team
- Find and deliver quick wins in process improvement and automation
- Help deliver a major claims system migration
- Work with a dedicated data team to produce MI and KPI reporting
- Represent Claims Operations at committees and with international stakeholders
- Deputise for the Head of Claims Operations
Key Requirements
- Proven experience managing/leading teams
- A change-focused mindset with a track record of improving operations
- London Market experience is preferred. Strong ops managers from general insurers, direct writers or loss adjusters will also be considered
- Exposure to system migrations or restructuring a function
- Confidence presenting to senior leadership
You don't need to be a Power BI or Excel expert. There's a data team for that. What matters is that you're keen to learn new systems and ways of working developing a high performing team from within.
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