Claims Operations Leader - Hybrid, Strategic Impact

Starr, via ERS Syndicate 218 at Lloyds, seeks an experienced Operations leader to steer multiple specialist teams in Swansea. You will shape strategies, drive service excellence, and manage budgets while ensuring regulatory compliance and customer outcomes.

The role emphasizes transformation, governance and collaboration with external partners. As part of the Swansea Operations Leadership Team, you will embed ERS values, deliver performance insights, and lead development plans to strengthen