Claims Insight Delivery Manager

Location: Haywards Heath, Home Office (Remote) or Manchester
Salary: £70,000 - £80,000 depending on experience
Department: Customer & Operations

We're 1st Central, a market-leading insurance company utilising smart data and technology at pace. Rapid growth has been based on giving our 1.4 million customers exactly what they want: great value insurance with excellent service. We were awarded Insurance Employer of the Year at the British Insurance Awards 2024, and our Glassdoor score is impressive!

Are you a dynamic professional with exceptional stakeholder management skills? Do you have hands-on experience with SAS, SQL, or similar programs? Are you well-versed in actuarial methodologies, particularly claims reserving? If so, we want you to join our team!

We're looking for a Claims Insight Delivery Manager to join our Performance team, either working remotely or based in our Salford Quays, Manchester or Haywards Heath, West Sussex offices.

This role involves being a senior team member responsible for developing best-in-class Claims Insight. You will manage the vital link between frontline operational claims, pricing, underwriting, reserving, and external stakeholders, utilising data to inform past and future business results.

The Claims Insight Delivery Manager will leverage their extensive understanding of actuarial techniques and insights to inform reserving projections and impacts on the 5-year plan.

Developing talent is important to us, so you'll play a key role in nurturing junior talent within the Performance Function and supporting their career development.

Core skills we're looking for:

• Strong stakeholder management and the ability to present information to Exec level
• Experience using SAS, SQL, or similar programs
• Knowledge of actuarial methodologies, specifically claims reserving

What's involved:

• Delivering regular reports to business leaders on claims indemnity performance to support monthly and quarterly executive reporting
• Analyzing performance trends, inconsistencies, and opportunities in line with executive priorities
• Building and maintaining data models (typically using SAS), utilising various data sources to develop insights into claims performance across the balanced scorecard
• Presenting and visualising analysis clearly to add value, with insightful commentary and clear actions or recommendations
• Collaborating with operational teams to make recommendations for improving indemnity performance and ensuring delivery
• Coaching and mentoring Claims Insight analysts, especially in developing SAS skills
• Working closely with Finance to track and demonstrate benefits across expenses, income, and indemnity
• Engaging with industry benchmarking providers to evaluate company performance and inform KPIs
• Supporting forecasts of claims inflation from internal or external factors
• Representing the Claims Insight Manager in key stakeholder meetings
• Supporting the wider Performance team as needed, leveraging your skills to meet business needs

Experience & knowledge:

• Proven experience in data mining, transformation, synthesis, and reporting using SAS, SQL, and other modelling tools
• Experience using data and insights to understand claims indemnity performance
• Ability to lead performance discussions and formulate improvement recommendations
• Ability to work under pressure, managing multiple tasks
• Excellent communication skills, including managing difficult conversations
• Team-oriented with a focus on shared objectives
• Ability to communicate technical information clearly
• Experience in line management and colleague development
• Advanced MS Office and SAS Enterprise Guide skills
• Proficiency in SQL or similar tools
• Understanding of actuarial methodologies
• Strong analytical and numerical skills
• Data presentation and visualization skills for diverse audiences
• Creative problem-solving abilities
• Knowledge of Lean / Continuous Improvement methodologies
• Ability to communicate risks and issues at all organizational levels
• Commercial awareness and results-driven mindset
• Understanding of the Motor insurance industry

Behaviours:

• Data-driven decision making
• Attention to detail and accuracy
• Clear and concise presentation of complex information
• Self-motivated and enthusiastic
• Flexible and positive attitude
• Decisiveness and initiative
• Organized and proactive
• Alignment with company values
• Team player

If you're the right fit, we look forward to hearing from you. Apply today!

We prioritize our people and offer an energetic, supportive, and inspiring workplace. Discover our full range of perks and benefits on our website.

Interested? Our Talent team is ready to share more about what we offer and what we seek, so feel free to get in touch.