Claims Handler

MCS Group are delighted to be partnering with a nation wide Insurance company as they look to build out the claims department in their Belfast function.

Our client is a well-established insurance provider seeking to strengthen its claims function. Known for its customer-first approach and collaborative culture, the company supports a broad range of personal and commercial clients through the effective management and resolution of claims.

As the successful Claims Handler, you will receive:

• Competitive Salary (determined on level of experience)
• Hybrid Working
• Pension Scheme
• Progression Opportunities

The successful Claims Handler will be responsible for:

• Manage commercial insurance claims from notification to settlement.
• Provide claims guidance and support to clients.
• Liaise with clients, insurers, and third parties daily.
• Identify coverage issues and potential fraud concerns.
• Maintain accurate records while meeting service standards and deadlines.
• Deliver a high level of customer service throughout the claims process.

The successful Claims Handler will meet the following criteria:

• CII qualified or working towards professional qualifications.
• Strong communication and interpersonal skills.
• Excellent organisation and time management skills.
• Ability to work collaboratively within a team.
• Strong negotiation and problem-solving abilities.
• Knowledge of claims handling and the insurance market.
• Understanding of insurance policy terms and conditions.
• Ability to assess customer needs and provide appropriate advice.
• Awareness of regulatory, compliance, and consumer protection requirements.
• Flexible and adaptable in a fast-paced environment.