Claims Executive - Corporate & Commercial

Overview

Managing end-to-end claims process regardless of size, including larger, more complex or contentious claims arising with brokerage clients. Responsible for investigation, evaluation, negotiation and settlement of insurance claims.

Responsibilities

• Utilise comprehensive knowledge of insurance policies, coverage types and claims procedures to accurately assess and adjudicate claims within timelines and guidelines.
• Collaborate closely with internal departments, external vendors and stakeholders to ensure timely and efficient resolution of claims.
• Analyse claims data, identify trends and develop strategies to mitigate risk and create reports to reduce claim frequency and improve overall claims management processes.
• Provide leadership, guidance and mentoring to the Claims Handler and other junior team members to foster a culture of excellence, accountability and continuous improvement.
• Develop and maintain strong relationships with clients, brokers, insurers, loss adjusters/assessors, 3rd party legal representatives and industry partners to enhance customer satisfaction and loyalty.
• Stay abreast of industry trends, regulatory changes and emerging technologies to drive innovation and make informed decisions.
• Prepare and present reports and presentations, highlighting key performance indicators.
• Visit clients in the event of a loss to investigate circumstances and build a robust claim that brings a swift, favourable conclusion.
• Negotiate with insurers to obtain the best possible settlement terms under the policy.
• Act as an advocate of the claims function and settlements.

Knowledge

• Strong understanding of insurance policies, coverage types and claims procedures (essential).
• Brokerage experience (essential).
• Strong client relationship management experience (essential).
• Understands general and legal principles of insurance.
• Understands relevant regulatory and legal frameworks.

Skills

• Excellent analytical, problem solving and decision making skills (essential).
• Outstanding communication, negotiation and interpersonal skills (essential).
• Customer focused approach (essential).
• Ability to work independently, prioritise tasks and meet deadlines in a fast paced environment.
• Confident, assertive and resilient under pressure.
• Ability to provide constructive feedback, coaching and mentoring to support the professional growth of junior team members (essential).
• Ability to adapt to diverse personalities, perspectives and cultural backgrounds, fostering inclusive and collaborative work environments.
• Experience in compassionate care by providing emotional support, guidance and encouragement to clients in difficult or distressing situations (essential).

Qualifications

• GCSE Maths and English (or equivalent).
• A levels (desirable).
• CII (desirable).
• Acturis exposure (desirable).

What do we offer in return?

• A career that you define with possibilities for growth and development.
• Inclusive and diverse culture with no one "Howden" type.
• Reasonable adjustments, including flexible hours or hybrid working arrangements where available.
• Competitive, permanent position based in the Swansea office (2-3 days per week).