Claims Executive - Corporate & Commercial

Overview

Managing end to end claims process regardless of size, including investigation, evaluation, negotiation, and settlement of insurance claims.

• Utilise comprehensive knowledge of insurance policies, coverage types, and claims procedures to accurately assess and adjudicate claims within established timelines and guidelines.
• Collaborate closely with internal departments, external vendors, and other stakeholders to ensure timely and efficient resolution of claims.
• Analyse claims data, identify trends, develop strategies to mitigate risk, create reports, reduce claim frequency, and improve overall claims management processes.
• Provide leadership, guidance, and mentoring to the Claims Handler and other junior team members to foster a culture of excellence and accountability and continuous improvement.
• Develop and maintain strong relationships with clients, brokers, insurers, loss adjusters/ assessors/ 3rd party legal representatives and industry partners to enhance customer satisfaction and loyalty.
• Stay abreast of industry trends, regulatory changes, and emerging technologies to drive innovation and make better informed decisions.
• Prepare and present reports and presentations, highlighting key performance indicators.
• Visit clients in the event of a loss to investigate surrounding circumstances and build a robust claim that brings a swift, favourable conclusion.
• Negotiate with insurers to obtain the best possible settlement terms under the terms of the policy.
• Act as an advocate of the claims function and settlements.

Knowledge and Qualifications

• Strong understanding of insurance policies, coverage types, and claims procedures (essential).
• Brokerage experience (essential).
• Strong client relationship management experience (essential).
• Understanding of general and legal principles of insurance.
• Understanding of the relevant regulatory and legal frameworks.
• GCSE Maths and English (or equivalent); A levels desirable.
• CII & CILA desirable.
• BDMA certificate - British Damage Management Associate.

Skills

• Excellent analytical, problem solving, and decision making skills (essential).
• Outstanding communication, negotiation, and interpersonal skills (essential).
• Customer focused approach (essential).
• Ability to work independently, prioritise tasks, and meet deadlines in a fast paced environment.
• Confident, assertive and resilient under pressure.
• Ability to provide constructive feedback, coaching, and mentoring to support the professional growth of junior team members (essential).
• Ability to adapt to diverse personalities, perspectives, and cultural backgrounds, fostering inclusive and collaborative work environments.
• Experience in compassionate care by providing emotional support, guidance, and encouragement to clients in difficult or distressing situations (essential).

Benefits

• A career that you define.
• We value diversity and are committed to providing reasonable accommodations and adjustments.
• Flexible hours and hybrid working arrangements where possible.