Claims Business Manager

We are recruiting for a Claims Business Manager on behalf of a leading global specialty insurer.

The Claims Business Manager will lead the oversight and optimisation of Delegated Claims Authority (DCA) arrangements, ensuring delivery of high-quality customer outcomes, strong financial performance, regulatory compliance and contractual adherence.

Key Responsibilities

• Owning the performance framework, ensuring delivery against contractual commitments, service standards, regulatory obligations and customer outcomes.
• Supporting the implementation of new delegated claims propositions and business initiatives, from concept through to operational delivery and business-as-usual management.
• Championing technical excellence and best practice across delegated claims, working with subject matter experts to ensure consistent claims strategy and standards.
• Providing strategic oversight of claims performance through management information, identifying trends, risks and improvement opportunities across operational and financial metrics.
• Monitoring and challenging DCA performance against agreed KPIs, including claims frequency, severity, indemnity spend and customer service, assessing loss ratio impacts and recommending corrective action.
• Providing monthly DCA performance analysis and reporting to management committees, translating operational and financial data into actionable insights.
• Working collaboratively, overseeing delegated authority performance and ensuring audit findings are addressed and tracked.
• Supporting the commercial management of DCA contracts, providing performance insights to inform negotiations, renewals, supplier selection and partnership strategies.

Key Requirements

Product Knowledge

• Understanding of the business portfolio and knowledge of all products and classes of business.
• Full knowledge of Service Provider product offerings.

Technical Knowledge

• Generic motor insurance policy
• Landmark legislation and court decisions as they relate to motor insurance practice
• Vehicle repair market
• Third party market
• Contract structures
• Commercial structures.
• Regulatory requirements
• Counter-Fraud

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