Claims Assessor - Income Protection

• Full Time Permanent position
• Hybrid role based in City Centre offices

This role is a 'controlled function' as defined by the Central Bank Reform Act 2010 / Regulations 2011. Appointment will be conditional on meeting Central Bank Fitness and Probity standards.

What we offer

We have embraced a hybrid working model: part of the week working from home and part in the office.

Benefits include competitive salaries and bonuses, robust Learning and Development support, a Defined Contribution pension scheme, and comprehensive Wellbeing initiatives.

Role Overview

Reporting to a Team Manager, you will take ownership of a portfolio of Income Protection Claims, including large and complex cases, and lead assessment and ongoing management of these claims.

Responsibilities

• Assess new claims and decide on medical and financial requirements
• Make decisions on new claims when all evidence has been received
• Calculate claim benefits and manage ongoing payments
• Manage a portfolio of high value or complex cases to a very high standard
• Review existing claims to ensure the definition of disablement continues to be met
• Consider rehabilitation opportunities for claimants
• Develop a high level of technical and medical expertise
• Lead service delivery of key team projects
• Support the team through change processes related to new products, technology, and regulatory requirements
• Identify and implement potential improvements in service levels and quality
• Act as key point of contact internally and externally for handling and resolving queries, and support the management team with technical input for internal & external meetings
• Proactively manage relationships and liaise with stakeholders in the management of cases and resolution of queries
• Coordinate monitoring of team activities and provide coaching and training support to team members

Ideal Candidate

• Years of relevant experience in Income Protection claims
• Strong analytical reasoning and decision making capabilities
• Highly developed interpersonal and communication skills
• Ability to work collaboratively with a team of people and stakeholders
• Works with a high degree of autonomy using strong organisational skills and the ability to prioritise across multiple tasks to tight timelines
• Has attained a professional qualification relevant to the role
• Demonstrated commercial awareness
• Track record of a positive, solution focused attitude
• Organised approach and delivers on any promises made
• Interest in ongoing developments in relevant medical care and rehabilitation options
• Knowledge of the Risk, Control, and Regulatory Environment relevant to this role and ensures control mechanisms are in place to prevent any risk arising
• Qualified or grandfathered status in respect of Claims Assessing under the Minimum Competency Code (grandfathered candidates to complete Claims Diploma or relevant qualification within an agreed period)

Irish Life is proud to be an Equal Opportunities employer. We create an inclusive environment for all employees.

If you require any accommodations during the recruitment process please contact and we will be delighted to ensure you are fully supported to be your best.

ILFS supports Equal Opportunity and is regulated by the Central Bank of Ireland.