Claims Advisor Property Damage

Third Party Property Damage (TPPD) Handler Ready to make an impact? Join our vibrant Third Party Property Damage team as a Claims Advisor and play a key role in resolving complex cases, supporting customers, and driving positive outcomes every day.

Working hours / shift patterns: 37.5 hours per week, Monday to Friday, 09:00 - 17:30.

Training: The core training lasts the first 4 weeks of your role and is completed virtually.

Hybrid working: Work remotely for the remainder of the week, visiting the office once a week by default; optional increased office presence.

Salary: Starting salary £28,800 plus benefits.

Location: Our Bexhill office, next to the seafront, short walk from Colchester station.

Responsibilities

• Manage inbound and outbound calls, guiding customers through liability queries with professionalism, clarity, and care.
• Liaise with external parties - claimants, solicitors, and other insurers - to negotiate and settle claims.
• Analyse policy documentation to determine coverage and applicability.
• Evaluate liability and quantum to determine accurate settlement amounts.
• Manage a caseload of claims while ensuring compliance with company guidelines and regulatory standards.
• Collaborate with internal teams to share insights and improve processes.
• Maintain accurate, up to date records of claims activities using the company's systems.
• Use enquiry, listening, and questioning techniques to overcome objections and achieve positive resolutions.
• Confidently use computer systems to record, track, and manage liability cases.

Qualifications and Skills

• Excellent written and verbal communication skills, with a confident phone manner.
• Strong time management, self discipline, and self mandate.
• Proven problem solving ability, assessing claims and resolving issues efficiently.
• Excellent organisational ability, keeping claims organised and workload efficient.
• Adaptable to changes in procedures or systems.
• Negotiation skills, resolving disputes and achieving settlements.
• Empathy and active listening, handling sensitive conversations with distressed customers.

What we offer

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Benefits

• Up to 5% annual discretionary bonus.
• Hybrid working: Mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mand

Equal Employment Opportunity Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of gender, age, race, disability, ethnic background, religion, sexual orientation or marital status.
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