City Manager, Greater London

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The U.K. & Ireland is our domestic and most mature market. Teams include commercial, operations, marketing and strategy, and teams in the UK&I partner with global departments such as product, technology and consumer.

The Regional Growth team is responsible for the commercial output of our mid-market restaurant partners in the five nations of the U.K. and Ireland, including our dark kitchen offering, Editions, and dedicated Chinese Category Team. Each region faces their own complexities and opportunities, and our teams are focused on bringing the best possible selection to our customers and opportunities for growth to our restaurants.

The Role

We are looking for a Strategy and Commercial City Manager to join our Greater London team. This is a rare opportunity to become an important member of a growing, well-funded startup. You'll build relationships with our restaurant partners in your area, improving our proposition for customers and identifying ways to continue our fast growth. This is an excellent role for someone who enjoys building relationships and drawing insights from data to guide growth. You will report to the Regional Manager.

What you'll do:

• Be the local expert for Greater London. This means knowing the restaurant industry inside and out, and being the face of Deliveroo in the area.
• Draw insights from data to improve our customer proposition neighbourhood by neighbourhood
• Account management for top restaurant partners in the area, leading negotiations and optimising partner performance on the Deliveroo platform for growth
• Work with the account manager for the local area to grow local hero brands
• Identify and sign up new and top local favourites to Deliveroo and setting them up for success
• Lead the local business development managers and be the day-today contact for coaching, priority setting and deal making
• Map out the local sales strategy, identifying the most important value proposition gaps to close and areas to focus on.
• Understand and improve our customer offering in the area through acquiring/having local knowledge. This will involve improving our selection, optimising restaurant operations, and working on the area's strategy plan alongside a Regional Manager, operations and account management teams
• Maximise the potential of marketing opportunities in the area by encouraging restaurant participation

Requirements:

• 4+ years experience in account/relationship management, sales or strategy roles
• Results and target oriented
• Comfortable using and understanding data on restaurant partners and city/area performance to identify areas for improvement
• A mixture of field based (2-3 days per week) and office/home working (2-3 days per week)

Why Deliveroo?

Our mission is to be the definitive food company. We are transforming the way the world eats by making food more convenient and accessible. We give people the opportunity to eat what they want, as they want it. We are a technology-driven company at the forefront of the most expanding industry in the world. We are still a small team, making a very large impact, looking to answer some of the most interesting questions out there. We move fast, value autonomy and we are always looking for new ideas.

Benefits and Diversity

At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer many benefits in areas including health, family, finance, community, convenience, growth, time away and relocation.We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a experience with (most) food and a desire to be part of one of the fastest growing startups in an exciting space.

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A competitive and comprehensive compensation and benefits package

Time to recharge

• 25 days of annual leave (increases with tenure) and public holidays
• One paid day off each year to volunteer or support a charity of your choice
• Headspace membership
• Fitness membership
• Private medical, medical subsidy or Wellbeing Allowance, dependent upon location

Compensation

• We pay every employee competitively for the role they are performing in their respective location
• Most employees are eligible for a variable cash bonus that directly rewards individual contributions and is linked with broader company success

Work life

• Market-leading Parental and Compassionate Leave Policies
• Work-from-home kit
• Employee Assistance Programme
• Roolearn platform, giving you access to content from leading L&D provider
• Employee Resource Groups including Women in Tech, Roo-LGBTQ+, Racial Equity and more

Workplace

• Free Deliveroo Plus subscription (or equivalent)
• While this varies by country, you're likely to have monthly team lunches and, if you are in the office, frequent opportunities to try new foods