City Manager, Dundee/Aberdeen
Posted 2 hours 16 minutes ago by DELIVEROO
We are looking for a Strategy and Commercial Manager (City Manager) to join our Scotland team. This is a rare opportunity to become a critical member of a rapidly growing, well funded scale up. You'll be responsible for building relationships with new and existing restaurant partners in your area, improving our proposition for customers and identifying ways to continue our fast growth. This is an excellent role for an outgoing and commercial individual who enjoys building relationships and drawing insights from data to drive real business impact.
Responsibilities- Being the local expert for Dundee/Aberdeen, knowing the restaurant industry inside and out, and being the face of Deliveroo in the area.
- Drawing insights from data to improve our customer proposition neighbourhood by neighbourhood.
- Account management for top restaurant partners in the area, leading negotiations and optimising partner performance on the Deliveroo platform for growth.
- Working closely with and coaching the account manager for the local area to grow and build out local hero brands.
- Identifying and signing up new and top local favourites to Deliveroo and setting them up for success.
- Leading the execution of our city plan, setting priorities, negotiating deals, and coordinating and directing the local team.
- Mapping out the local sales strategy, identifying the most important value proposition gaps to close and areas to focus on.
- Understanding and improving our customer offering in the area through acquiring or having strong local knowledge. This will involve improving our selection, optimising restaurant operations, and working on the area's strategy plan alongside a Regional Manager, operations and account management teams.
- Maximising the potential of marketing opportunities in the area by encouraging restaurant participation.
- 4+ years experience in account/relationship management, sales or strategy roles.
- Effective relationship building and communication skills.
- Strong commercial acumen, results oriented.
- Comfortable using and understanding data on restaurant partner and city/area performance to identify areas for improvement.
- Self starter, hard worker and well organised, enjoys working autonomously with a mixture of field based (2 3 days per week) and office/home working (2 3 days per week).
- Preference to have a full driving licence and a car (mileage paid for) to travel to and within your area.
At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer a wide range of competitive benefits in areas including health, family, finance, community, convenience, growth, time away and relocation.
Living diversity: we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander.
Compensation- We aim to pay every employee competitively for the role they are performing in their respective location.
- Depending on role and location, some employees may be eligible for an annual cash bonus, sign on bonus or relocation support.
- Up to 5% matched pension contributions.
- Some roles may be eligible for share awards, giving them ownership in Deliveroo and a share in our success.
- Free Deliveroo Plus: free delivery and access to special offers.
- Team lunches from the best local restaurants.
- 25 days annual leave plus bank holidays, increasing with length of time spent working at Deliveroo.
- One day of paid leave per year to volunteer with a registered charity.
- Funded single cover healthcare on our core plan, with the option to add family members at own cost.
- On site gym (HQ), discounted external gym membership.
- Access to wellbeing apps such as LesMills+, Strava, Headspace, Yogaia via GymPass.
- Discounted dental insurance and a range of other flexible benefits, such as critical illness cover, partner life cover, travel insurance, health assessments.
- Life assurance.
- Maternity, paternity and shared parental leave, eligible from day one of employment.
- Excellent kit to enable working from home and a parent friendly working culture.
- Access to free mortgage advice.
- Cycle to Work Scheme or Season Ticket Loans, depending how you wish to travel.
- Excellent learning and development opportunities and access to RooLearn, our learning platform, packed with high quality training and content.
- Regular Employee Resource Group (ERG) led social events - examples include dinners, dance lessons and in office yoga sessions.