Citrix WaaS Engineer (Newcastle)

Job Description

Job Description: We are seeking a skilled WaaS Engineer with deep expertise in Citrix technologies to join our End-User Computing team. In this role, you will design, implement, optimise, and support our Workplace-as-a-Service (WaaS) platform-enabling secure, reliable, and scalable virtual desktop and application delivery to users worldwide. The ideal candidate has hands-on experience with Citrix Virtual Apps and Desktops (CVAD), Citrix Cloud, and related technologies, as well as a strong understanding of Microsoft infrastructure and automation practices.

Primary Responsibilities

• Design, deploy, and maintain Citrix-based WaaS solutions, including Citrix Virtual Apps and Desktops, Citrix Cloud, Citrix Gateway, and Citrix StoreFront.
• Manage and optimise user environments, profiles, and policies to ensure a seamless digital workspace experience.
• Integrate WaaS solutions with supporting technologies such as Active Directory, Azure, FSLogix, Intune, and Microsoft 365.
• Monitor performance and proactively identify and resolve infrastructure issues using Citrix Director, Citrix Analytics, and other monitoring tools.
• Collaborate with network, security, and cloud engineering teams to ensure WaaS platform performance, scalability, and compliance.
• Automate provisioning, configuration, and scaling tasks using PowerShell, Terraform, or similar tools.
• Support migrations from on-premises Citrix deployments to Citrix Cloud and hybrid environments.
• Document configurations, processes, and standard operating procedures.
• Stay current with Citrix roadmap updates, best practices, and industry trends to recommend continuous improvements.

Desirable Skills

• 3-5+ years of experience in Citrix engineering and administration
• Strong knowledge of Citrix Virtual Apps and Desktops (CVAD), Citrix Cloud, Citrix ADC (NetScaler), and Citrix Workspace Environment Management (WEM)
• Experience with Active Directory, Group Policy, Azure Virtual Desktop (AVD), and Windows 10/11 multi session
• Familiarity with FSLogix profile containers and user data management
• Proficiency with PowerShell scripting and automation
• Experience troubleshooting complex end user computing environments
• Citrix certifications (e.g., CCA V, CCP V, CCE V)
• Experience with Microsoft Endpoint Manager (Intune), Azure, and M365 integration
• Knowledge of VDI performance monitoring and capacity planning tools
• Exposure to Zero Trust, security hardening, and multi factor authentication in Citrix environments
• Familiarity with ITIL processes and change management practices

About You

• UK national
• Security cleared to SC
• Confident in delivering high level updates, issues, and risk via conference calls (both internal and external to DXC)
• Experience collaborating with 3rd party vendors and customers
• Natural problem solver