CitiService Financial Institution Head

Role Overview

Shape your career with Citi in Dublin. By joining Citi, you will become part of a global organization whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. Citi has been present in Ireland since 1965 and is the Citibank Europe Plc Headquarters.

What you will do

• Lead the CitiService Financial Institution vertical and manage complex and highly variable issues with substantial departmental/product impact by applying a broad and comprehensive understanding in multiple functional areas and underlying business concepts.
• Interact with a diverse range of internal and external sources and understand how your function integrates within the overall organization to contribute to achieving business goals.
• Set short- to medium-term planning of actions and resources for your area and engage in strategic planning for the function and higher-level strategic planning with Products & Senior Management.
• Resolve highly complex and varying issues that have substantial potential impact and execute transaction services strategies by applying in-depth industry knowledge.
• Manage a functional area, evaluate employee performance, and provide recommendations for pay increases, budget and resource planning, promotions, terminations, etc., controlling end results that primarily affect a sub-function.
• Negotiate internally, often at senior levels across functions, and with external parties as needed.
• Provide evaluative judgment based on analysis of information in complicated, unique, and dynamic situations.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citi's clients and assets by driving compliance with applicable laws, rules and regulations, adhering to policy, applying sound ethical judgment regarding personal behaviour, conduct and business practices, and escalating, managing and reporting control issues with transparency while effectively supervising the activity of others and creating accountability with those who fail to maintain these standards.

Qualifications

• People manager experience with oversight of a large organization.
• Senior relevant industry experience, preferably with exposure to Financial Institutions and Banking Clients.
• Proven track record managing large, geographically dispersed teams.
• Strong client-facing capabilities engaging with banks, broker dealers, and external stakeholders, with the ability to manage day to day inquiries and partner closely with other internal teams.
• Experience overseeing large-scale operational processes and driving transformation initiatives, including exposure to AI enabled solutions and operational enhancements.
• Strong data analytics and data storytelling skills, with the ability to leverage insights and articulate process improvement opportunities to clients.
• Demonstrated strategic thinking, complex decision-making, negotiation and influencing capabilities with clear accountability for results.
• Consistently demonstrates clear, concise written and verbal communication.

Education

Bachelor's degree/University degree or equivalent experience. Master's degree preferred.

What we can offer you

Joining Citi Dublin means being part of a business casual workplace with a hybrid working model (up to 2 days working at home per week) and receiving a competitive base salary that is reviewed annually. Additional benefits support you and your family to be well, live well and save well. Discover more by visiting Citi's benefits page.

Equal Opportunity

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for an opportunity, review Accessibility at Citi. View Citi's EEO Policy Statement and the Know Your Rights poster.