Chief Technology Officer

Croydon, United Kingdom Posted on 06/13/2025

Leads: IT Support Team (2), Development Team (3), Team Leader, and Product Manager (in hiring)

Scope: Two businesses, multiple client bases (including government), remote & office staff

Key Responsibilities

1. Technology Leadership

• Define and own the technology strategy across support and development.
• Align systems and platforms with business objectives and regulatory requirements.
• Drive innovation, automation, and cloud adoption at every layer of the tech stack.

2. Team Management & Development

• Lead and mentor IT support and software development teams.
• Build team capabilities, define KPIs, and foster a high-performance culture.
• Collaborate closely with the Product Manager to ensure delivery excellence.

3. IT Operations & MSP Transition

• Oversee IT operations, including service desk, infrastructure, onboarding/offboarding, and systems management.
• Drive automation and implement ITSM/RMM best practices.
• Develop and scale the organization's MSP capabilities with SLAs, ticketing, and monitoring.

4. Software Engineering & AI/Automation

• Ensure best practices in DevOps, CI/CD, code quality, and delivery timelines.
• Architect scalable solutions for current and future government contracts.
• Lead all accreditation projects:
• ISO 27001 / ISO 9001 / ISO 20000
• Own partnership pathways with AWS, Microsoft, and Google - ensuring technical readiness and certification alignment.
• Guide the business through the AWS/Microsoft Marketplace onboarding processes.

Ideal Profile

• Experience: 8+ years in IT/Tech roles, 3+ years in leadership. Experience in B2B, SaaS, or MSP models preferred.
• Soft Skills: Strong communicator, proactive leader, commercially aware, capable of translating tech to business.

First 6-Month Priorities

• Technology Audit: Evaluate current IT and dev teamwork flows, gaps, and tools.
• Automation Rollout: Deploy onboarding/offboarding automation across both businesses.
• Team Structure: Set up team charters, roles, and OKRs for both IT and Dev teams.
• ISO & Partner Path: Initiate accreditation paths and technical alignment with AWS/Microsoft/Google.
• MSP Systems: Select and implement a fit-for-purpose RMM + PSA tool.

Location: Hybrid (UK-based preferred)

Employment Type: Full-time

Reports To: CEO

Direct Reports: IT Support Team (2), Software Development Team (3), Team Leader, and Product Manager (in hiring)

Sector: B2B Government SaaS MSP AI Automation

About Us

We are a fast-growing B2B technology and outsourcing company operating across two businesses, delivering managed IT services and building advanced software solutions for commercial and government clients. With a focus on automation, AI, and cloud adoption, we are evolving into a full-service Managed Service Provider (MSP) and enterprise-grade software provider.

We're now seeking a strategic and hands-on Chief Technology Officer (CTO) to lead our technology department, optimize internal IT operations, and drive the continued development of innovative, scalable software products.

The Role

The CTO will oversee both our IT Support and Software Development teams, ensuring operational excellence, secure and scalable infrastructure, and consistent delivery of high-quality solutions. You'll also lead initiatives to gain ISO accreditations and build partnerships with major cloud providers (AWS, Microsoft, Google). This role requires a strategic thinker who can also support and grow the team, embed automation, and build robust, scalable processes across both divisions.