Chief Operations Officer (COO)
Posted 2 hours 49 minutes ago by Natixis NY Branch
Operations & Contracting: Standardize templates and workflows; ensure timely, error-free contract drafting, printing/e-sign, and archiving; increase STP and digital signing adoption.
KYC & Onboarding Controls: Ensure robust customer due diligence, ongoing monitoring, and audit-proof documentation aligned with Italian and EU regulation.
Customer Service: Build a proactive service model with clear SLAs, first-contact resolution and complaint handling aligned to regulatory expectations.
Process Re-engineering: Map and redesign E2E processes (equipment, transport, and real estate leasing), eliminate manual steps, deploy automation/RPA where sensible.
People & Organization: Shape the org design and span of control; set clear RACIs and performance metrics; coach managers and team leaders.
Change & Stakeholder Management: Align two legal entities on one way of working; communicate clearly upward and across functions (Sales, Credit, Risk, Legal, IT).
Risk, Compliance & QA: Embed controls by design; meet Bank of Italy expectations; enforce segregation of duties, 4-eyes checks, GDPR, sanctions screening.
Performance Management: Install daily/weekly huddles, visual management and KPI dashboards; drive continuous improvement.
Own the end-to-end post-approval journey from credit approval to customer activation: contract drafting & issuance, KYC controls, customer communication, onboarding and servicing. The COO will stabilize, structure and scale a multi-site team, driving standardization, automation and SLA discipline to minimize lead-to-service time and elevate quality.