Chief Operating Officer (COO) / Operations Director

Job Title: Chief Operating Officer (COO) / Operations Director

Location: Remote (UK based work)

About Us

We are a growing maintenance company providing high quality services, including gas safe, plumbing, drainage, electrical, cleaning and multi trade, primarily across the property management sector in London. Our team consists of approximately 30 staff, including 10 engineers operating on the road, delivering reliable, efficient, and professional service to our clients.

Role Overview

We are seeking a hands on COO/Operations Director to oversee day to day operations, ensuring efficient delivery of services while leading and motivating our team. This is a strategic and operational role, ideal for an experienced operations leader within the maintenance, facilities, or building services sector.

Key Responsibilities

• Oversee daily operations across all teams, ensuring smooth workflow and high service standards.
• Manage a team of 30 staff, including 10 field engineers, providing guidance, support, and performance management.
• Develop and implement operational processes, policies, and procedures to improve efficiency and quality.
• Coordinate scheduling, resource allocation, and job prioritisation to meet client needs.
• Monitor KPIs and financial performance, reporting to the Director/Board.
• Ensure compliance with health & safety, regulatory standards, and company policies.
• Drive continuous improvement initiatives and foster a culture of accountability and teamwork.

Requirements

• Proven experience in an operational leadership role, ideally in maintenance, facilities management, or construction services.
• Strong team management skills, with experience leading both office and field based teams.
• Excellent organisational, planning, and problem solving abilities.
• Knowledge of operational KPIs, budgeting, and resource management.
• Hands on approach, with the ability to step in and support field operations when needed.

Desirable

• Experience in London or similar urban environments.
• Technical understanding of maintenance services.
• Familiarity with health & safety and compliance regulations in the sector.

What We Offer

• Leadership role with strategic impact.
• Opportunity to grow and shape operations.
• Competitive salary and benefits.