Chief Omnichannel Transformation Architect

Sovereign Network Group (SNG) is hiring a Head of Customer Transformation to shape the omnichannel customer journey strategy from our Basingstoke offices. The role combines hybrid working with occasional travel, reporting to the Customer Transformation Director.

You will lead the design and analytics of customer journeys, drive digital adoption, and ensure outcomes are aligned with the corporate plan. Strong PM, agile, and stakeholder skills are essential for success.