Chief of Staff

About Us

At Heim, we are reinventing how healthcare is delivered.

We believe that healthcare is best delivered in the home of patients, and that we are at the cusp of a systemic shift away from hospital based care.

Our mission is to expand access to in person clinical care at home by empowering nurses with technology that makes care delivery more efficient.

We have created an AI native ecosystem that optimises the complex scheduling involved in delivering community based care, and are on track to automate every non clinical touchpoint for nurses.

To date, our technology has powered our network of 400+ practitioners to deliver c. 30K appointments, and we have shown that our algorithms bring down the cost of at home visits by c. 35% whilst freeing up valuable time for care in doing so. We are growing fast, with revenue increasing 25% month on month, and our ambitions are big - with new international markets on the roadmap, and strong investor backing.

Our aim is to create the most productive, AI enabled distributed clinical workforce working at the intersection of public and private health.

What you'll do

You will work closely with our CEO, Kelly and the wider team to tackle the most critical strategic challenges the company faces as we scale. You will own key strategic projects and collaborate with our wider team of amazing technologists, clinicians and operators to bring them to life. This is a unique opportunity to help shape the next chapter of Heim, and in exchange, to learn and grow into a C level role or to found your own business.

1. Strategic Compass & Investor Relations

• Strategy enablement: Act as the relay and side kick to the leadership team, helping communicate strategic priorities and intent to the wider team

• Investor Relations: Actively support the fundraising process (series A), preparing data rooms, investor decks and reviewing financial models.

• Global Expansion: Build the strategic playbook for entering two key international markets identified, from GTM strategy to implementation and first key local hires

• Board & Leadership: Prepare board materials and manage investor relations, as well as inputs for regular internal strategy and commercial review meetings

2. Operational Excellence & Scaling

• Optimisation 2.0: healthcare is first and foremost a logistics business. We are constantly seeking ways to optimise our value chain with a view to make Heim as economically efficient as possible. You will own several key projects within this.

• Special Projects: Lead high impact initiatives, such as launching new clinical service lines or pilot programs with public/private health partners.

• Internal org design and planning: we are growing fast and need to structure the internal operations around key processes and workflows which strike the balance between robustness/ reliability and retaining pace.

3. Culture & People Ops

• Scaling the "Heim Spirit": As we grow fast, you will be responsible for nurturing a culture that values both AI driven efficiency and deep clinical empathy.

• End to End People Functions: Manage the lifecycle of our core team, from designing high bar recruiting processes to ensuring seamless onboarding.

Who You Are

You have between 3 to 5 years of experience in high intensity environments (Strategy Consulting, VC, or a high growth startup). You are versatile, able to build a complex financial model in the morning and help troubleshoot an operational issue in the afternoon. Finally, you are deeply mission driven and genuinely excited by the impact Heim can have in enabling the systemic shift of healthcare into the home and the power of AI to maximize clinical time.

Here are the things we will also be on the lookout for:

• Able to deal with uncertainty: you are ready to be challenged and thrive in an unstructured, fast moving environment - there's never a dull day at Heim

• AI fluent: You actively use AI tools in your day to day, are always keeping up to date with the latest developments and keen to find new ways to apply your findings

Desirable Qualities

• You have a medical education and/or have practiced as a doctor. You understand the "front line" of healthcare and can translate clinical needs into technical and operational requirements. You are looking to pivot your medical expertise into a high scale leadership role where you can impact thousands of patients at once.

• Fundraising experience at Series A or B stage, including data room preparation, investor deck iteration, and due diligence. You are comfortable working with quantitative data and complex excel modelling

• People Operations exposure: onboarding, performance reviews, and designing recruitment processes.

• Previous chief of staff or strategy lead roles at high growth startups (series A onwards)