Chief Customer Experience Leader - Pension Risk Transfer

Standard Life, a retirement specialist, seeks a Head of Customer Experience - PRT Operations to join its Customer Operations team within the RS&AM function. The role is based in London with hybrid working (home and office) and offers a generous package.

You will define and deliver the end-to-end customer experience across BPA and Retirement Solutions, embed regulatory and Trustee requirements, lead teams and oversee third-party partners to ensure high-quality, compliant outcomes.