Cheddar Gorge Seasonal Team Member

About the role:

We are delighted to offer an opportunity for a General Assistant to join our team at Cheddar Gorge and Caves! This diverse role, offered on a fixed-term basis, would suit individuals who love variety, history, the outdoors, as well as communicating and sharing experiences with visitors with the enthusiasm that gives our guests an unforgettable day.

What does this role entail?

Reporting to the Assistant Operations Manager, you'll be the first point of contact for our guests, correctly informing them of the activities on offer whilst ensuring that the site is clean and safe for guests, visitors and colleagues. The work is varied with elements of routine and reactiveness, working throughout all of the 3 operational departments at Cheddar including operations, retail (Gift Shop) and Food & Beverage (Café).

Key duties will include:

• To provide at all times the highest standard of service to customers in a polite, courteous and helpful manner.
• To ensure the highest standards of presentation and cleanliness throughout the premises.
• To have a good knowledge of Cheddar Gorge and Caves, its attractions and history.
• To provide guided tours and interpretation in the Caves and the Museum including fire lighting and flint knapping.
• To understand and have the ability deliver food service safety compliance to the requirements of the Longleat food corporate policy.
• To assist with the rotation of stock, reporting any short dated lines to the retail office.
• To operate the tills and be responsible for the security and accounting of all moneys handled during transactions in line with the cash handling procedure.

What will I need to be considered for this vacancy?

• Self motivated with excellent customer service skills
• Experience sharing verbal information to groups of people
• Experience of communicating with the general public.
• Excellent written and verbal communication skills
• Able to work outside in all weathers
• Experience of till operation

Benefits:

• 29 days holiday inclusive of bank holidays, rising to 31 days at 5 years' service.
• Unlimited free entry to Longleat and Cheddar Gorge and Caves for our employees
• Complimentary tickets to Longleat and Cheddar Gorge and Caves, 18 per annum pro rata
• 50% off Membership for Friends and Family
• Discounts on food and beverages and retail merchandise
• Discounts on Longleat VIP Experiences and Accommodation
• Discretionary bonus scheme
• Employee Assistance Programme
• Employer contributory pension scheme
• Life assurance scheme
• Perks at work
• Range of flexible working schemes

Your contract:

You will be employed on a fixed term zero hours contract until 7th September 2026.

Shifts are worked on a 7-day rota, including weekends, bank holidays, and evenings.

Typical shifts range between 8:00am and 8:00pm, depending on operational requirements.