Chauffeur Operations Controller

Location: West London

Salary: £29,000 - £32,000 (dependent on experience)

Hours: Monday to Friday (06:00 - 16:00 or 10:00 - 19:00)

Contract: Full-time, Permanent

We are recruiting for an experienced Chauffeur Operations Controller to join a well-established private hire and executive chauffeur service based in West London.

This is not an entry-level role. We are specifically looking for someone who has previously worked in chauffeur operations, private hire control, taxi dispatch, or a similar live transport coordination role.

You will be responsible for managing daily chauffeur activity, ensuring smooth service delivery, and coordinating a high standard of executive and VIP transport operations.

This role requires someone confident working in a fast-moving control environment where timing, accuracy, and service quality are essential.

• Coordinate daily chauffeur schedules and live bookings
• Allocate jobs to drivers based on availability, location, and service requirements
• Monitor live journeys and adjust plans where necessary
• Act as the main point of contact for chauffeurs throughout the day
• Communicate with clients regarding bookings, changes, and updates
• Handle last-minute amendments and operational issues calmly and efficiently
• Ensure a high standard of service delivery for all executive and VIP bookings
• Maintain accurate records across booking and dispatch systems
• Support the smooth running of day-to-day operations

• Previous experience in a chauffeur operations, private hire control, taxi dispatch, or transport control role is essential
• Strong understanding of live vehicle scheduling and coordination
• Confident decision-maker in time-sensitive situations
• Excellent communication and organisational skills
• Customer-focused with a strong service mindset
• Good knowledge of London and surrounding areas
• Able to manage pressure in a live operations environment

• £29,000 - £32,000 salary (depending on experience)
• Monday to Friday working pattern (no weekends)
• Choice of early or late shift
• Stable, long-term position within a premium chauffeur operation
• Opportunity to work within a high-end executive transport environment

This role is best suited to candidates who have already worked in a similar control or dispatch environment and understand the demands of live chauffeur or private hire operations.

If you have relevant experience and are looking for your next step in executive transport operations, please apply with your CV.