Chatbot Engineer

Chatbot Engineer (IBM Watson)

Role Overview

We are looking for a highly skilled Chatbot Engineer with hands-on expertise in IBM Watson Assistant to support the development, optimisation, and ongoing evolution of the TOBi chatbot platform. This role is ideal for someone who thrives in agile environments, collaborates well with global teams, and can turn business requirements into high-performing conversational experiences.

Contract Details

• Start: ASAP

• Duration: 6-month contract + extensions

• Location: 100% remote

• Engagement: Work closely with cross-functional global teams in an agile setup

Key Responsibilities

• Design, build, and enhance chatbot flows using IBM Watson Assistant

• Translate business and technical requirements into effective conversational journeys

• Maintain, debug, and optimise chatbot behaviours for performance and accuracy

• Ensure reliability through structured testing and iteration

• Contribute to agile ceremonies and align closely with distributed teams

Required Skills & Experience

• Proven commercial experience developing with IBM Watson Assistant

• Strong understanding of Natural Language Processing (NLP) and conversational design principles

• Proficiency in debugging, testing, and optimising chatbot interactions

• Experience working in agile environments and using version control tools (eg, Git)

• Collaborative mindset and ability to work with global stakeholders

Nice-to-Have (Optional)

• Experience with other chatbot frameworks

• Knowledge of customer service automation platforms

• Familiarity with multi-language chatbot deployments