Charity Shop Manager - Talbot Green
Posted 5 hours 47 minutes ago by Hope Rescue
Salary:£27,049
Hours:37.5per week
Contract:Permanent
We arelooking for a motivated,organisedand people-focused Charity Shop Manager to lead one of our retail shopsin Talbot Green. Our shops play a vital role in funding our life-saving work, andyou'llbe at the heart of creating a welcoming, vibrant space that inspires customers, supports volunteers, and generates essential income for dogs who need us most.
Whatyou'llbe doing- Lead and support a brilliant team of volunteers, creating a positive and rewarding environment for everyone.
- Drive sales and customer engagement, ensuring your shop looks fantastic and reflects Hope Rescue's values and brand.
- Manage stock flow, merchandising and pricing tomaximiserevenue and deliver a great shopping experience.
- Recruit, train and support volunteers, ensuring they feel valued and confident in their roles.
- Oversee cash handling, daily banking, and financial controls to ensure accuracy and compliance.
- Deliver excellent customer service - both on the shop floor and behind the scenes.
- Ensure the shop is safe,cleanand welcoming for customers, volunteers, dogs, and visitors.
- Represent Hope Rescue in the local community, building relationships to encourage donations and support.
- An enthusiastic retail professional (charity shop experience welcome but not essential).
- Anaturalpeopleperson who enjoys leading teams and creating a warm, inclusive shop culture.
- Organised,positiveand able to think on your feet.
- Comfortable managing daily shop operations, from visual merchandising to cash handling.
- Confident using tills/EPOS and basic IT systems.
- Passionate about animal welfare and committed to Hope Rescue's mission.
You'llbe part of a caring, friendly charity that genuinely values its people.
Every day,you'llsee the impact your work has on the lives of dogs in need.
You'lljoin a supportive team and have opportunities for training and development.
You'llhelp create a welcoming community space that customers love coming back to.
This is afull-timepermanent role working37.5 hoursper week 5 days out of 7 Sunday-Saturday