Change Consultant

This is an exciting opportunity to work at the forefront of how Nationwide is using new technologies to better understand and improve the way we work. We're looking for a Change Consultant to help explore and introduce new ways of analysing how processes operate across our Retail and Customer Operations areas.

Through this work, you'll help uncover valuable insights that support process improvements, identify opportunities for automation, and drive greater efficiency across the organisation.

Retail Transformation is a dynamic, fast paced area that leads and delivers meaningful business change. We work closely with Nationwide's strategic priorities, partnering across Retail and Customer Operations to bring high impact initiatives to life.

Our team collaborates with a wide range of stakeholders from across the Society on diverse and innovative projects. Whether we're enhancing services, optimising processes, or reducing risk, our work directly supports Nationwide's ongoing success. In this role, you'll be a key contributor in delivering improvements that make a real difference for our customers and colleagues.

As a Change Consultant, you'll support the rollout and adoption of Process and Task Mining technology, working closely with Change Managers, Senior Change Managers, Retail and Customer Operations teams, technical specialists, and external technology partners.

Your focus will be on ensuring that end to end change is delivered effectively across Retail and Customer Operations, at pace and to a high standard. All change will be implemented in a considered and controlled manner, ensuring the full realisation of intended benefits and outcomes.

This role sits within the Retail Business Services team, which brings together colleagues from Retail Transformation, Workforce Capacity and Planning, Training, and Customer Journey Management.

We are happy to consider flexible working approaches to help you perform at your best. This is a 12 month secondment opportunity.

At Nationwide, we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK-wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.

For this job, you'll spend at least two days per week, or if part time, you'll spend 40% of your working time, based at either our Swindon or Northampton office. If your application is successful, your hiring manager will provide further details on how this works.