Change & Training Consultant

Job Summary

As a Change and Training Consultant, you will support the growth of this key business area and contribute to the company's strategic development. The successful candidate will be responsible for managing the change process for all impacted stakeholders within the assigned client, utilising a structured Organisational Change Management (OCM) methodology. This will ensure that end users understand how their roles will evolve due to the project implementation and are fully trained, prepared, and equipped to transition to new systems and ways of working. By following proven OCM practices, the Consultant will enable a smooth and successful adoption of changes, ensuring that stakeholders are aligned, engaged, and ready for the transformation. On the job training is provided on the NTT DATA Business Solutions project toolset.

Core Competencies

• Stakeholder engagement and influencing across multiple levels and functions to build alignment and readiness for new ways of working.
• Clear, audience focused communication (written, verbal, and presentation) to explain change, set expectations, and support adoption.
• Structured planning and delivery of project activities and deliverables, ensuring work is high quality, on time, and within scope.
• Business process analysis and documentation, including mapping processes, identifying interdependencies, and supporting the creation of standard ways of working.
• Learning and enablement delivery, including needs analysis, development of learning materials, coordination of logistics, and facilitation of training and feedback.
• Continuous improvement mindset, using data and feedback (surveys) and leveraging digital/AI tools to enhance user support and team practices.
• Identify, document & manage risks and issues.
• Natural curiosity to understand customer and program context and program purpose to ensure deliverables contribute to the required outcomes.

Duties and Responsibilities

• Project Participation: Be an integral part of the Change and Training Team, contributing to the successful implementation of new systems and processes, transforming business change into tangible value.
• Deliver high-quality business change deliverables on time as part of the project scope.
• Apply the change & training methodology to the project or programme ensuring, depending upon the scenario, this will include but is not limited to:
• Change Network Support: Assist in establishing and managing a Change Network, including change agents, super users, and trainers, to facilitate business engagement and readiness.
• Impact Assessment Support: Help assess the impact of the transformation, quantifying the scale and nature of changes across various organisational groups.
• Change Action Planning: Collaborate to create, maintain, and execute a detailed change action plan addressing identified change impacts, including communication, training, and other relevant interventions.
• Communication Planning: Support the creation and execution of a communications plan, ensuring alignment with the overall project change strategy.
• Business Process Support: Assist in updating business process maps and developing standard operating procedures in coordination with the business process leads.
• Readiness Assessment: Contribute to business readiness assessments, supporting project readiness tracking and conducting surveys to gather input on the change process.
• Training Support for various training activities, including:
  • Training needs analysis.
  • Course logistics and scheduling.
  • Train-the-trainer sessions.
  • End user training delivery and feedback collection.
• Technical Tools Support: Support the technical configuration of change management and training tools (e.g., LMS platforms or survey tools) as required.
• Knowledge Sharing: Contribute to team development and the enhancement of methodology practices, taking responsibility for self directed learning and advancing team skills.
• Contribute to practice development supporting or leading on initiatives and or supporting business development activities.

Required Experience

• 4+ years working in change management, training or organisation development with exposure to large scale technology transformations.
• Experience in supporting OCM and training delivery in technology driven change environments.
• Have led on specific deliverables within the OCM and or Training on technology driven change programmes.
• Understand how the different OCM and Training methodology components enable end users to adopt new ways of working smoothly.
• Working with AI tools for the OCM & Training workstreams.

Required Skills

• Strong written and verbal communication skills, with the ability to present clearly and effectively.
• Able to quickly analyse business processes and identify interdependencies across teams and functions.
• Empathetic, positive, and proactive, with a strong drive to complete actions and ensure successful outcomes.
• Ability to influence and manage diverse stakeholders across different levels of the organisation.
• Skilled in coaching and empowering others to help themselves during change processes.
• Familiar with using AI tools.
• Supporting customers with the adoption of AI tools.

Personal Attributes

• High personal drive, able to work independently with good judgment and initiative.
• Strong problem solving abilities.
• Positive attitude, empathetic, and open to change.
• Flexible and adaptable in a fast paced environment, able to work under pressure and handle ambiguity effectively.
• Natural curiosity to understand client organisation context to enhance understanding of change and training needs to provide best possible client outcomes.
• Interest in ongoing learning.

Qualifications

• APMG Foundation

Benefits

• Home Based Contract: Enjoy the flexibility of a working from home contract subject to operational and project requirements, allowing you to manage your work environment effectively.
• Generous Holiday Allowance: Benefit from 28 days of paid holiday annually (pro rated for part time employees), providing ample time for relaxation and rejuvenation.
• Free Fridays Initiative: Experience the unique perk of "Free Fridays," granting you an additional 12 days off each year. With one Free Friday granted per month, you have more time to pursue personal interests, spend quality time with loved ones, or simply recharge (pro rated for part time employees).
• Financial Security: Rest assured with our Group Life Assurance offering, providing coverage of 4 times your base salary, ensuring financial protection for you and your loved ones.
• Pension Scheme: Secure your future with our employer pension contribution at a competitive rate of 5%. You have the flexibility to contribute a minimum of 4%, with the option to increase your contribution for added retirement benefits.
• Income Protection: Gain peace of mind with our Group Income Protection plan, safeguarding your income in the event of unexpected circumstances.
• Health and Well being: Prioritise your health with our comprehensive Private Medical Insurance plan. This coverage extends to you, with favourable rates available for family members at the L3 level and above. Additional benefits provided include: 24/7 helpline, 1 2 1 Lifestyle coaching, financial and legal support, etc.
• Technology and Tools: Receive essential tools for success, including a laptop and mobile phone for both business and personal use, ensuring seamless connectivity and productivity.
• Wellness Initiatives: Take advantage of our cycle to work scheme, promoting active commuting and supporting your well being with sustainable transportation options.
• Environmental Responsibility: Embrace sustainability with the option to join our Electric Car Leasing scheme, contributing to a greener future while enjoying the benefits of eco friendly transportation.