Certification Experience Leader (Hybrid Role)

Kiwa Group, a global TIC leader, is seeking a Certification Manager to lead the Customer Experience function at our Dunstable site. You will oversee onboarding, quotations, contract reviews, certification support and ongoing customer enquiries across the lifecycle, driving performance and continuous improvement.

You will build a high-performing team, manage escalations, ensure compliance during audits, and collaborate with partners and stakeholders to enhance efficiency and customer