Centralised Telephone Booking Clerk

Job Overview

Centralised Telephone Booking Clerk - Burnley General Hospital, Burnley.

Job Ref: 435-D121-25-C. Contract: Permanent. Hours: Full time, 37.5 hours per week (Monday to Friday, 9 00 or 8 00, with department operating 08 00). Salary: £25,272 per annum. Closing Date: 03/06/:00.

This role provides an efficient and effective mapping service for all patients accessing NHS services. The successful candidate will act as a point of contact for patients and internal departments, ensuring correct registration of patient details, booking appointments, and managing enquiries in a fast paced environment.

Responsibilities

• Liaise with patients and internal departments over the telephone.
• Register patient details and referrals onto the relevant system.
• Book and confirm appointments.
• Deal with enquiries and manage appointment adjustments.
• Escalate appointment deficits or surpluses as required.
• Perform general clerical duties.
• Maintain high accuracy and compliance with Trust standards and policies.

Benefits

• 27 days annual leave entitlement for new colleagues.
• All Bank Holidays on top of your annual leave.
• Discounts at gyms, restaurants, family days out across the UK, holidays abroad, airport parking, well being apps and more.

Qualifications

• GCSE in Maths 4 9 (or equivalent).
• Customer Care NVQ Level 3, or equivalent, or willingness to work towards ECDL/CLAIT or equivalent experience.
• IT qualification.
• Business Administration or Customer Service.

Experience

• Experience of using communication skills including verbal, written, face to face, telephone and email.
• Experience of using Microsoft Office Packages, including Excel, Word and Outlook.
• Experience in a similar administrative role.
• Experience of customer service skills.
• Experience of working in a call centre environment.
• Experience of working in a hospital environment.

Skills & Knowledge

• Ability to prioritise and cope with a busy workload.
• Ability to work under pressure to meet deadlines and targets.
• Ability to work as part of a team and alone using own initiative.
• Attention to detail and adherence to standards.
• Excellent organisational and coordination skills.
• Confidentiality and sensitivity when dealing with the public.

Equal Opportunity Statement

The Trust is an equal opportunity employer, committed to improving the working lives of our staff and operating a zero tolerance policy to aggression, violence, bullying and harassment. We aim to employ a workforce that reflects the diverse communities we serve, welcoming applications from everyone irrespective of ethnic origin, gender, age, gender identity, sexual orientation, religion, marital status, disability or social background. Applications from members of our BAME communities are especially welcome.

Disclosure and Barring Scheme (DBS) Requirement

For roles identified as controlled or regulated activity, employment is contingent upon a satisfactory DBS check. Candidates may pay the DBS fee over 1 3 months as a deduction from salary or in full at the time of employment. The cost for an Enhanced Disclosure is £55.38 and for a Standard Disclosure is £27.38.