Catering Systems Support Partner (Secondment) - Internal only

This is secondment for 12 months

Are you passionate about technology, operational excellence, and delivering exceptional customer experiences? We are looking for a Catering Systems Support Partner to become the dedicated business-facing expert for our Catering Experience (CEX) digital systems.

This is a unique opportunity to work at the heart of our catering operation, supporting colleagues, suppliers, and technical teams while driving continuous improvement across our onboard and lounge catering systems.

What You'll Be Doing

As the Catering Systems Support Partner, you will take ownership of the systems and processes that enable our catering teams to deliver outstanding service to customers every day.

Key Responsibilities

• Manage POSIM hardware and devices, including train-based equipment, accessories, and replacement processes.
• Lead the support, development, and continuous improvement of catering digital systems and operational processes.
• Coordinate system testing, upgrades, and enhancements to improve usability and service delivery.
• Maintain accurate EPOS and product information, including pricing, product descriptions, nutritional and allergen data, imagery, and stock substitutions.
• Conduct and support digital and physical audits to ensure compliance and operational excellence.
• Build strong relationships with operational colleagues, suppliers, and technology teams to gather feedback and drive improvements.
• Champion user experience by identifying opportunities for innovation and developing business cases for change.
• Support and maintain catering-related intranet content, ensuring information remains current, accessible, and relevant.
• Work closely with Contract Managers to maximise supplier performance and ensure operational issues are effectively managed.
• Support the implementation of catering initiatives, including menu launches, equipment changes, and operational projects.
• Contribute to development and delivery workstreams while supporting special events and unscheduled train services.

What You Will Bring

• Strong understanding of catering operations and associated digital systems.
• Experience managing hardware, devices, and related operational processes.
• Excellent organisational skills with the ability to manage multiple priorities and workstreams simultaneously.
• Strong stakeholder management and communication skills, with the ability to build effective relationships across operational, supplier, and technology teams.
• Proactive problem solving approach with the ability to identify issues, develop solutions, and drive continuous improvement.

Benefits

• Final salary pension
• Free travel on Avanti West Coast for you/spouse/partner/dependents
• Privilege Travel card (75% off other train operators fares for leisure travel)
• 30 days holiday rising by 1 for every completed year of service to a maximum of 37 days (inclusive of bank holidays)
• 10 free journeys on other First Group Train Operators

At Avanti West Coast, we believe our strength comes from the unique perspectives, experiences and backgrounds of our people. We are proud to build a workplace where diversity is embraced, and everyone is supported to thrive.

We welcome individuals of all races, religions, ages, genders, gender identities, sexual orientations and abilities. Our goal is to reflect the communities we serve and create an environment where everyone feels valued and heard.

When you join Avanti West Coast, you become part of a close-knit team that encourages authenticity. We want you to bring your whole self to work. No need to change who you are to fit in. Your individuality is what makes us better.

We celebrate it, we respect it and we put it to great use.