Casual Retail Supervisor

Role Summary

You will act as a key member of the retail services supervisory team, ensuring that the retail team provide a high-quality person centred and safe retail catering service. You will work to ensure the standard of service is provided in accordance with the contract specifications.

Main Assignments of Role

• Supervise the work of all retail staff to maintain and deliver the retail service.
• To deal with the allocation of work to retail staff.
• Undertake daily monitoring of retail outlets.
• Undertake checks of compliance and governance across the retail team with HACCP Regulations, temperature probing and record keeping.
• Undertake appropriate action in areas that do not meet the required standards.
• Reporting of maintenance defects of catering equipment.
• Ensure that all equipment is kept clean and well maintained.
• Build and maintain effective relationships with the retail team and ward staff by introducing new staff to the department or casual staff.
• Liaise and communicate with MFT and Sodexo staff to resolve any issues and respond to ad-hoc requirements.
• Ensure staff are allocated duties and responsibilities appropriately and receive training to undertake their role.
• Adherence to all HACCP Regulations.
• Completion of Kronos exceptions.
• Identify and facilitate training needs for staff including moving and handling training.
• Ensure all retail staff are wearing full PPE and staff uniform including trust ID badges.
• Take initial calls relating to sickness absence and document the call in a telephone log.
• Conduct return to work sickness/ absence interviews with the domestic staff and elevate any issues to the Retail Manager where appropriate.
• Ensure all relevant paperwork is returned to the HR office.
• Management of annual leave requests across the retail team.
• Undertake monthly Appraisals with retail staff in line with MFT Policies and Procedures.
• Ensure all catering duties are carried out in strict accordance with Health and Safety legislation.
• Follow accident reporting procedures and appropriate paperwork where required.
• Ensure all retail staff adhere to MFT Policies and Procedures and elevate issues of noncompliance to the Retail Manager where appropriate.
• Escalate any incidents or complaints to the Retail Manager where appropriate.
• Provide cover for supervisory colleagues as and when required.
• To ensure breaks are monitored and maintain stock within the retail service.
• To resolve any issues that may be reported to you whilst on shift.
• Convey a professional image of the retail department to the client whilst encouraging and maintaining good working relationships.
• Undertake the full range of retail service assistant duties when requested and as directed by the Retail Manager.

Additional General Responsibilities

• Maintain a high standard of personal hygiene in accordance with company policy.
• Arrive in time for duty and in non-uniform clothes, changing into clean Sodexo uniform and clocking on. Post holders are required to wear their identity badge with a current photograph on at all times.
• Provide guidance and advice to new team members or relief staff where necessary.
• Completion of paperwork relevant to post, such as staff surveys and holiday request forms.
• Workload will be determined by daily requirements, and post-holder may be required to use initiative in order to prioritise tasks and responsibilities.
• At times you may be required to go and work in other catering areas to assist with the cover of annual leave and sickness.
• At times post holders may be required to carry out reasonable additional duties connected to their employment, as directed by their line manager.
• This is not an exhaustive list of your duties as a retail supervisor but is a broad overlay of your expected duties and responsibilities.