Casual Matchday Stadium Catering Stand Manager - Newcastle United Football Club

Casual Matchday Stadium Catering Stand Manager - Newcastle United Football Club

Job Reference: SDX/TP 157951

Number of Positions: 10

Contract Type: Casual

Location: St. James' Park Newcastle

Closing Date: 27/06/2026

Job Category: Catering Management

Manage the catering stand during matchdays and events at St. James' Park, ensuring efficient operations, high quality food hygiene, and excellent customer service.

Main Responsibilities

• Oversee the day to day operation of catering kiosks or concession stands during matchdays and events
• Lead and supervise kiosk staff to ensure efficient, professional, and high quality customer service
• Coordinate food and beverage service to maintain smooth operations during busy service periods
• Ensure kiosks are fully stocked, prepared, and operational before gates open and throughout events
• Monitor staff performance, allocate duties, and provide support where required during service
• Handle customer enquiries, complaints, and service issues professionally and efficiently
• Ensure all till operations and payment procedures are followed correctly
• Maintain high standards of food hygiene, cleanliness, health & safety, and licensing compliance
• Conduct stock checks and communicate replenishment requirements to catering management
• Monitor food quality, portion control, and presentation standards across the kiosk operation
• Support queue management and customer flow to maximise service efficiency and guest satisfaction
• Complete opening and closing procedures, including setup, reporting, cleaning, and securing kiosk areas
• Ensure all team members follow stadium policies, operational procedures, and safety regulations
• Maintain a calm, organised, and professional approach in a fast paced, high pressure stadium environment
• Support the training and onboarding of casual kiosk and catering staff where required

The Ideal Candidate

• Previous experience in a supervisory role within catering, hospitality or events environments
• Strong leadership skills with the ability to motivate and manage casual staff in a fast paced stadium setting
• Excellent organisational and multitasking abilities, particularly during high volume matchday service periods
• Confident decision maker who can remain calm and effective under pressure
• Strong customer service skills with the ability to handle enquiries and resolve complaints professionally
• Good understanding of food hygiene, health & safety, allergen awareness, and licensing regulations
• Experience managing tills and basic financial procedures
• Reliable, punctual, and flexible to work evenings, weekends, matchdays, and large scale events
• Strong communication skills with the ability to liaise effectively across multiple departments
• Detail focused with high standards for service quality, cleanliness, and operational efficiency
• Ability to train, guide, and support casual staff to ensure consistent performance
• Comfortable working in a physically demanding, fast paced stadium environment
• Proactive and hands on approach with a strong work ethic

Apply now to join our team.