Casual Matchday Hospitality Room Manager - Newcastle United Football Club

Casual Matchday Hospitality Room Manager - Newcastle United Football Club

Job Reference SDX/TP 157962

Number of Positions: 20

Contract Type: Casual

Location: St. James' Park Newcastle

Closing Date: 27/06/2026

Job Category: Catering Management

Responsibilities

• Oversee the smooth operation of assigned hospitality rooms on matchdays and event days, ensuring a premium guest experience
• Lead and coordinate hospitality staff, ensuring clear communication, task allocation, and high service standards
• Ensure rooms are fully set up before guest arrival, including layout, table settings, stock, and presentation standards
• Welcome and liaise with guests, providing a professional and attentive point of contact throughout the event
• Monitor food and beverage service to ensure timely delivery, correct presentation, and guest satisfaction
• Work closely with kitchen, bar, and front of house teams to ensure seamless coordination of service
• Manage room flow, seating arrangements, and service timing in line with hospitality schedules
• Handle guest enquiries, requests, and complaints promptly and professionally
• Ensure all health & safety, food hygiene, allergen, and licensing regulations are followed at all times
• Oversee stock levels within hospitality rooms and request replenishment as needed
• Maintain cleanliness, organisation, and presentation standards throughout service
• Supervise till operations and ensure accurate billing procedures where applicable
• Support staff performance during service, providing guidance and on the spot problem solving
• Complete opening and closing duties, including setup checks, breakdown, and end of day reporting
• Maintain a calm, professional, and solution focused approach in a fast paced, high pressure stadium environment

Ideal Candidate

• Previous experience in hospitality supervision, room management, events, or premium food and beverage service
• Strong leadership skills with the ability to coordinate and motivate a team in a fast paced environment
• Excellent customer service skills with confidence interacting with VIP, corporate, and hospitality guests
• Calm, professional, and solution focused when handling pressure, complaints, or last minute changes
• Strong organisational skills with the ability to manage multiple priorities during busy matchday operations
• Good understanding of food and beverage service standards, including fine dining or premium hospitality expectations
• Confident communicator, able to liaise effectively with kitchen, bar, and front of house teams
• High attention to detail with a strong focus on presentation, timing, and service quality
• Reliable, punctual, and flexible to work evenings, weekends, matchdays, and large scale events
• Proactive, hands on approach with the ability to step in and support service where needed
• Experience managing guest relations and ensuring high levels of customer satisfaction
• Good knowledge of food hygiene, health & safety, allergen awareness, and licensing compliance
• Comfortable handling basic financial processes such as billing, tills, or stock reconciliation
• Able to work efficiently in a physically demanding, high pressure stadium environment