Casual Matchday Hospitality Bar Supervisor - Newcastle United Football Club

Casual Matchday Hospitality Bar Supervisor - Newcastle United Football Club

Job Reference: SDX/TP 157964

Number of Positions: 20

Contract Type: Casual

Location: St. James' Park Newcastle

Closing Date: 27/06/2026

Job Category: Catering Management

Job Introduction

We're experience makers.

And food fanatics.And we're hiring.

Our experiences are unique, and so are our people. Bring personality, your background and your desire for delighting others. In return we'll give you all you need to thrive.

Be part of something greater.

This is an incredible opportunity to join our team at Sodexo Live! St James' Park, Newcastle United Football Club for season 2026/27. Following on from our biggest season yet, we are looking to start the new upcoming season where we left off.

With the opportunity to work at both Matchday and Non-Matchday Events, this is a great opportunity for driven individuals to succeed in a fast and innovative catering environment and to join a world leading food and facilities management company, which can offer unrivalled opportunities for career progression.

We are looking for customer focused individuals, who want to be a part of something greater.

If this is you, apply to join our team now.

Main Responsibilities

• Supervise day-to-day operations of hospitality bars on matchdays and event days, ensuring smooth and efficient service
• Lead, support, and motivate bar staff to deliver high-quality customer service in a premium environment
• Ensure bars are fully set up before service, including stock, glassware, equipment, and presentation standards
• Oversee drink service to ensure speed, accuracy, and consistency across all hospitality areas
• Monitor staff performance during service and provide on-the-spot guidance and support where needed
• Handle guest enquiries, requests, and complaints professionally and promptly
• Ensure compliance with licensing laws, including Challenge 25 and responsible alcohol service
• Manage tills and payment procedures to ensure accuracy and security
• Monitor stock levels, report shortages, and support stock rotation and replenishment
• Liaise with cellar and hospitality room teams to ensure seamless service delivery
• Maintain high standards of cleanliness, hygiene, and organisation across all bar areas
• Ensure all health & safety, food safety, and stadium operational procedures are followed
• Support queue management and service flow during peak periods to maximise efficiency
• Assist with opening and closing procedures, including setup, reconciliation, and end-of-day reporting
• Maintain a calm, professional, and solution-focused approach in a fast-paced, high-pressure stadium environment
• Support training and onboarding of casual bar staff where required

The Ideal Candidate

• Previous experience in a supervisory or senior bar role within hospitality, events, or stadium environments
• Strong leadership skills with the ability to motivate and coordinate casual staff under pressure
• Excellent knowledge of bar operations, including stock control, tills, and service standards
• Confident decision-maker who remains calm and effective in fast-paced, high-volume matchday settings
• Strong customer service skills with the ability to handle VIP and hospitality guests professionally
• Good understanding of licensing laws, including Challenge 25 and responsible alcohol service
• Highly organised with the ability to manage multiple priorities at once
• Strong communication skills with the ability to liaise across hospitality, cellar, and operations teams
• Reliable, punctual, and flexible to work evenings, weekends, matchdays, and large-scale events
• Hands-on and proactive approach, willing to support bar service during peak periods
• High attention to detail with a focus on service quality, cleanliness, and operational efficiency
• Experience managing cash reconciliation and basic end-of-shift reporting
• Ability to train, guide, and support casual bar staff to maintain consistent standards
• Calm, professional, and solutions-focused when dealing with service issues or customer concerns