Casual Central Solutions Officer

Casual Central Solutions Officer

Birmingham

Casual zero hour contract

£13.05 to £14.04 per hour

About the role

Looking for a role that offers genuine work-life balance, modern surroundings, and the
chance to make a real difference every day?
We're looking for passionate and reliable individuals to join our Central Solutions team on
a casual basis, covering 12-hour shifts including days, nights, and weekends.

Based in our modern, welcoming office with free on-site parking, you'll be fully trained
and supported to handle a wide range of responsibilities, from booking repairs and making
well-being calls to responding to intercoms and customer enquiries.
This is a fantastic opportunity to become part of a 24/7 service that genuinely helps people
every single day - whether you're experienced in customer service or looking to take the
next step in your career with full training provided.

What you'll be doing

• Deliver high-quality, customer-focused support via phone, email, intercom, and
  in-person - responding promptly and professionally to a range of resident and
  partner queries.
• Log, manage and monitor repairs and maintenance requests, ensuring accurate
  recording, appropriate prioritisation, and effective communication between
  residents and contractors.
• Carry out well-being and safeguarding check-ins, following escalation protocols
  where there are concerns about resident welfare.
• Respond swiftly to emergency Warden Call and intercom alerts, using good
  judgement and empathy to assess situations and take appropriate action.
• Maintain accurate records and communication logs, ensuring clear and
  comprehensive handovers between day and night teams.
• Support front desk operations, including managing visitors, issuing car park
  permits, overseeing key control, and responding to general enquiries.
• Monitor and manage shared mailboxes and service platforms, ensuring that all
  tasks and messages are responded to within agreed timeframes.
• Work collaboratively with other departments, raising issues and service risks
  where necessary to maintain safe and consistent service delivery.
• Adapt quickly to changing priorities, demonstrating flexibility and resilience in a
  busy, fast-paced environment.

Who we're looking for?

• Proven experience in a fast-paced, customer-focused environment - ideally in
  housing, care, emergency response, or contact centre settings.
• Excellent communication skills, with the ability to remain calm, empathetic, and
  professional under pressure.
• Confident using multiple systems and able to multi-task across calls, emails, and
  platforms simultaneously.
• Strong problem-solving skills, with a proactive and solution-focused mindset.
• Able to follow safeguarding procedures and elevate concerns appropriately.
• Comfortable working independently, especially during night shifts, while also being
  a reliable team player.
• Highly organised, detail-oriented, and committed to accurate record keeping and
  effective handovers.
• Flexible and dependable, with a strong work ethic and commitment to excellent
  service delivery.

Why join us?

This is not just a 'job' this is the feeling of knowing that you are part of something bigger and being able to go home each day with job satisfaction and pride in what is achieved by Trident Group every day.

Our purpose is putting people and communities at the heart of our services and the safe homes we provide. To deliver against our purpose we will be:

• Trustworthy
• Collaborative
• Accountable
• People Focused
• Caring in all we do

The benefits

• 34 days annual leave, plus the option to purchase up to 5 additional days
• A day off for your birthday
• 4 days off when you move home
• Life assurance (3 x salary)
• Employee Assistance programme & wellbeing programme
• Flexible Working optionsLearning & Development opportunities

Who we are?

Trident Group has over 60 years' experience of delivering homes, services and innovationfor up to8,000 people in over 3,600 homes in some of the most disadvantaged communities in the Midlands. The Group employs more than650 staff, works with volunteers and provides training places and apprenticeships for many more.

The Group consists of;

• Trident Housing, which provides landlord services for the Group in respect of housing management and maintenance
• Trident Reach, which is a registered care and support charity delivering trauma informed care and support services.

We celebrate Equality, Diversity, and Inclusion and as a trauma informed organisation we are continually striving to build a community where everyone feels valued, respected and equally guided by our beacon of hope.

As a Disability Confident Committed Employer, we have committed to:

• ensure our recruitment process is inclusive and accessible
• communicating and promoting vacancies
• offering an interview to disabled people
• anticipating and providing reasonable adjustments as required
• supporting any existing employee who acquires a disability or long term health condition, enabling them to stay in work
• at least one activity that will make a difference for disabled people

How to apply?

If you think this role is a good fit for you, click apply and upload your CV!

All applicants must provide their right to work documentation at interview stage, such as a valid passport which will be verified to check your eligibility to work and live in the UK.

Relevant roles will be subject to a successful disclosure at an appropriate level from Disclosure and barring service (DBS).

We reserve the right to close this vacancy early should sufficient applications be received.

At Trident Group, we only consider agency introductions where a signed agreement is in place, and where the agency has been specifically contacted by a member of our People & Culture Team. We do not accept responsibility for any fees related to unsolicited or speculative CV submissions made directly to our employees or outside of the above.