Caseworker Support

The Valuation Office Agency (VOA) are the public sector's property valuation experts and advisers with a vision to be a world-leading provider of public sector valuations.

Our work is vital to the collection of over £60 billion of revenue which goes back into communities, touching every citizen and every business across England and Wales.

We champion the values of professionalism, integrity, respect and innovation.

We are committed to providing a collaborative and supportive working environment that encourages every colleague to contribute, grow and excel together.

With opportunities to drive your own development and growth, we empower our colleagues to succeed by ensuring support at every step of their career journey.

Role Overview We are currently recruiting Caseworker Support officers to assist in the process of gathering data to support the council tax business team.

The data you will provide will be key to the process of valuing domestic properties and in turn setting council property tax.

You will need to be analytical, thorough, and most importantly able to interpret data.

A proven ability to build good relationships is essential as you'll work closely with other Caseworker Support officers within the team to collate, assess and input data.

We will provide full training on the systems we use to assist your decisions, and you will also have the support of line managers to help you develop.

If this feels like an exciting challenge and something you are enthusiastic about, we want to hear from you.

• Researching and gathering information from a variety of sources.
• Investigating and updating residential property data in line with agreed operating procedures in a timely and efficient manner.
• Using analytical skills to interpret information and making judgements on the right action to take for individual cases.
• Checking property details by locating and measuring plans relating to alterations.
• Knowing when to escalate or seek support from the operational management team.
• Being flexible to undertake additional responsibilities to support the team to deliver priorities if required.
• Being able to undertake high-volume process work, such as data input and investigation, whilst ensuring information is recorded accurately.
• Communicating both verbally and in writing with a range of colleagues and stakeholders.
• Building relationships by working closely with Caseworkers, and wider teams within the Valuation Office. 100% Office attendance is required to undertake training and get comfortable with new processes.
• This will be expected until you complete your training to the required expectations where you will then be invited to discuss a hybrid working pattern with your manager in agreement with VOA policy.
• Proud member of the Disability Confident employer scheme
• Jobs are provided by the Find a Job Service from the Department for Work and Pensions (DWP).