Case Consultant

Job Title: Case Consultant

Location: Stafford/Telford - Hybrid

About the role

We currently have a great opportunity for a Case Consultant to join our team. We're looking for a dedicated professional to bring our values to life and ensure our customers receive outstanding services. If you enjoy being part of a supportive and growing team, this would be the perfect job for you.

Day in the life of a Case Consultant

As a Case Consultant, you will be the organisation's specialist lead for complex customer and community cases. Working closely with housing teams, senior leaders, and partner agencies, you will support the resolution of challenging situations involving anti social behaviour, safeguarding concerns, domestic abuse, tenancy sustainment, and vulnerability. Your expertise will help ensure customers receive the right support while promoting safer and more sustainable communities.

What we are looking for

• Significant experience in one or more of the following areas: complex housing management, tenancy sustainment, anti social behaviour (ASB), safeguarding, domestic abuse, or other related fields. Highly Desirable
• Experience of working collaboratively with external partners, including Local Authorities, the NHS, Police, and wider community based support services. Highly Desirable
• A relevant professional qualification, or evidence of working towards one. Highly Desirable
• Membership of, or a commitment to working towards membership of, an appropriate professional body. Highly Desirable
• The ability to lead and coordinate complex case reviews, working effectively with operational teams, senior leaders, and external partners to achieve positive outcomes. Desirable
• A strong understanding of housing law, safeguarding responsibilities, and regulatory requirements, enabling you to make informed decisions, manage risk effectively, and ensure residents receive safe and compliant support. Essential

What we can offer you

• 25 days holiday (increasing with each year of service, up to a maximum of 31 days), bank holidays and three concessionary days over the Christmas period.
• The option to join our contributory pension scheme.
• Access to a dedicated Employee Healthcare Portal, eye care vouchers, and a cycle to work scheme.
• Further information is available on the HPG Benefits page.

Our Inclusive Culture

The Housing Plus Group is an inclusive employer committed to supporting all employees. We know that people perform better when they can be themselves, so creating a culture which is inclusive isn't only the right thing to do, but is crucial to the success of any organisation.