Care Navigator/Administrator

ICO Health Group is seeking an experienced and compassionateGP Care Navigator to join our busy and supportive practice team on a 6-monthfixed-term contract.

As the first point of contact for patients, you will deliver a high-quality, professional front-line service, ensuring patients are directed to the most appropriate healthcare professional or service. This role is key to improving patient access, supporting clinical teams, and maintaining an efficient and responsive service.

Main duties of the job

Patient Care Navigation

• Act as the first point of contact for patients
• Signpost patients to appropriate clinicians or services
• Support patients in accessing NHS and community services
• Promote self-care and patient independence
• Book, amend, and manage appointments and home visit requests
• Register new and temporary patients
• Process repeat prescriptions in line with practice protocols
• Manage incoming and outgoing correspondence, including scanning and filing

Clinical Systems & IT

• Maintain accurate patient records using EMIS Web and other digital systems
• Use tools such as CHATDOC AI to support patient interactions
• Support data entry, searches, and reporting requirements

Communication & Coordination

• Liaise with clinicians, healthcare professionals, and external services
• Communicate effectively with patients and carers
• Support continuity of care through accurate and timely information sharing

Compliance & Governance

• Adhere to confidentiality, GDPR, and data protection requirements
• Follow infection control, safeguarding, and health & safety policies
• Promote equality, diversity, and inclusion

Team Working & Development

• Work collaboratively within the practice team
• Participate in training and ongoing professional development
• Contribute to service improvement initiatives

About us

ICO Health Group is a well-established GP practice located within a modern Health & Leisure Centre in Downham, Bromley. We serve a diverse population of over 10,000 patients and are committed to delivering high-quality, patient-centred care.

We are a forward-thinking, innovative two-partner practice with strong community links and a supportive team environment. We pride ourselves on delivering accessible services and continuously improving the care we provide to our patients. We are all friendly and approachable and work as a cohesive team.

Person Specification Qualifications

• GCSE grade A to C in English and Maths
• Qualified to NVQ Level 2 and above in Health & Social Care, Administration & Customer Services
• Worked in Primary Care for a minimum of 2 years
• Have at least 2 years of EMIS Web experience
• Worked as a GP Receptionist/Administrator in a GP surgery for over 2 years

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.