Care Navigator / Receptionist

Park Medical Group are looking to recruit a motivated, enthusiastic care navigator/ receptionist to join our team.

The working hours of the post are 16-20 hours per week. The listing may be closed as soon as sufficient applicants have been received.

Main duties of the job

Tobe responsible for undertaking a wide range of reception duties and theprovision of general support to the multidisciplinary team. Duties can include, but are not limited to,greeting and directing patients, effective use of the appointment system,booking appointments, the processing of information and assisting patients asrequired.

To act as the central point of contact for patients, beresponsible for the distribution of information, messages and enquiries for theclinical team, liaise with multi-disciplinary team members and externalagencies such as secondary care and community service providers.

About us

We are a friendly and supportive team split across 2 sites, with a growing list size of 13,800 patients with excellent access to clinical services. We aim to be the practice of choice in our areaby offering an excellent clinical service to our diverse patient population

We will achieve this by creating a strong teamof staff who come from a range of professional and non-professionalbackgrounds.

Wellbeing and personal development are a highpriority so that those same people are able to deliver high quality,patient-centered care to all.

Additional information

Five partners

A demand led appointment system fully supported by Nurse Practitioners

Systemone with full paper light operation and digitalised records.

Teaching and Training Practice

Excellent Clinical and Administration Service

Good QoF Achievers

Collaboration with neighbouring practices

Members of North Gosforth Primary Care Network

Active LMC membership

Active CCG members

Job responsibilities

You should be able to work at a fast pace, dealing with patients face to face over a busy reception

Utilise appointment system (Systemone) to ensure efficiency and monitor flow of patients into consulting and treatment rooms.

Explain practice arrangement to new patients and those seeking temporary service

Able to use own initiative and also work as part of a team.

Ability to learn new systems quickly.

Advise patients of relevant charges for private services- accept payment and issues receipts.

Respond to all queries and requests for assistance from patients and visitors

Must be able to multitask and respond positively to change

Ensure reception, clinical rooms and waiting areas are kept neat and tidy

Ensure that all telephone calls are answered efficiently and effectively

Issuing the repeat prescriptions daily/organise delivery/filing prescriptions and dealing with prescription enquiries

Demonstrate the core values of the practice.

Appointment System

1. Book appointments and recall ensuring all relevant information is recorded.

Medical Records

1 Retrieve and re-file records as required

2 Ensure records are kept neat, tidy and in good repair

3 Ensure all names and addresses are up to date

4 Scan documents as required, ensuring that the scanned images can be read and retrieved

• Photocopy as required
• Ensure all incoming post is opened, stamped and distributed as timely and efficiently as possible.
• Issuing the repeat prescriptions daily/organise delivery/filing prescriptions and dealing with prescription enquiries
• Respond and action email requests
• Stock clinical rooms, replenish patient leaflets and forms in new patient packs

Any other duties considered appropriate to the post

Cover

In the instance of staff absence, provide cover for the other members of the team, as directed by the Assistant Practice Manager

Special requirements for the post

• An understanding, acceptance and adherence to the need for strict confidentiality.
• Have the ability to multitask and respond quickly to change.
• An ability to use own judgement, resourcefulness, common sense and local knowledge, to respond to patients enquires and request
• Good customer service skills both over the phone and face to face

The post-holder will be required to undertake a variety of these duties depending on the rota.

This job description is intended to be a guide to the main duties and responsibilities of the post and will be reviewed and revised from time to time as required

Person Specification Qualifications

• NVQ Level 2 or Level 3 Business Administration

Experience

• Educated to GCSE level or equivalent
• Experience of working with the general public
• Excellent communication skills (written and oral)
• Clear, polite telephone manner
• Competent in the use of MS Office applications
• Effective time management (planning and organising)
• Ability to work as a team member and autonomously
• Good interpersonal skills
• Problem solving and analytical skills
• Ability to follow policy and procedure
• Polite and confident
• Flexible and cooperative
• Motivated
• Forward thinker
• High levels of integrity and loyalty
• Sensitive and empathetic in distressing situations
• Ability to work under pressure
• Flexibility to work outside of core office hours
• GCSE Mathematics and English (C or above)
• NVQ Level 2 in Health and Social Care
• Experience of administrative duties
• Experience of working in a healthcare setting

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.