Care Co-ordinator

We are seeking a dedicated and detail-oriented Care Co-ordinator to join our team. The ideal candidate will be responsible for ensuring smooth project operations and client satisfaction through various stages of the project lifecycle.

• Client Feedback Management: Gather and manage client feedback at key points throughout the project, not just at project closure.
• Consultant service calls throughout duration of project
• Client Engagement: Encourage clients to sign up for the new YPO.
• Exit Meetings: Conduct exit meetings to capture consultant feedback for marketing purposes and retention data analysis.
• Contract Audits: Perform regular contract audits to ensure compliance and accuracy.
• Extension Management: Chase extension signatures and manage IR35 re-determinations at extension points.
• Financial Tracking: Track financial envelopes and budgets to ensure project financial health.
• Project Reporting: Support the creation of project summary and success reports.
• Cross-Selling: Identify opportunities to cross-sell products and services (land and expand).
• Onboarding: Send onboarding packs and lead onboarding sessions for new clients and team members.
• Equipment Management: Ensure the return of equipment at the end of projects.
• Change Requests: Support with change board requests and manage the process efficiently.
• Purchase Orders: Chase and manage PO numbers to ensure timely procurement.

• Communication Skills: Strong verbal and written communication to interact effectively with clients and team members.
• Organisational Skills: Ability to manage multiple tasks and projects efficiently.
• Attention to Detail: Ensuring accuracy in contract audits, financial tracking, and documentation.
• Client Management: Experience in gathering and managing client feedback and conducting onboarding sessions.
• Project Management: Familiarity with project management principles and tools. Analytical Skills: Ability to analyse data from exit meetings and financial tracking for informed decision-making.
• Problem-Solving: Proactive in addressing issues such as chasing signatures, PO numbers, and equipment returns.
• Sales: Identifying opportunities for cross-selling products and services. Adaptability: Flexibility to support various project needs, including change requests and IR35 re-determinations.
• Team Collaboration: Working effectively within a team to support project success.