Capital Learning - Manager / Senior Manager, Learning Experience

"I can be myself at work." You are more than a job title. We want you to feel comfortable doing great work and bringing your best, authentic self to everything you do. We value your talents, traditions, and uniqueness-and we're committed to fostering a strong sense of belonging in a respectful workplace.

As the Manager/Senior Manager for Learning Experience within Capital Learning, you will lead the design, development, and continuous evolution of our learning offer. You will oversee a team of Learning Experience and Instructional Designers and collaborate with global and local stakeholders to create high impact educational initiatives that strengthen Capital Group's position as a trusted partner.

Key Responsibilities

1. Lead, coach, and develop a team of Learning Experience and Instructional Designers, providing strategic oversight, creative direction, and continuous skill development. Foster a collaborative, high performance culture rooted in consulting excellence, visual design acuity, and learner centric innovation.
2. Oversee the creation of end to end advisor learning journeys, anchored in evidence based principles and tailored to client needs. Design interactive journeys, digital modules, and ongoing performance support, ensuring accuracy, relevance, and credibility of all learning content.
3. Manage the content pipeline for EACG's learning experiences and identify opportunities to innovate with new learning methods, technologies, and formats grounded in learning science.
4. Serve as a strategic partner to Marketing, Sales, ACS, and global advisor education teams. Diagnose advisor needs, identify performance gaps, and co create holistic learning solutions while building long term relationships across regions.
5. Act as a thought leader on the future of advisor learning, bringing emerging trends, technologies, and methodologies into Capital Group's learning model. Use both qualitative and quantitative data to generate insights, evaluate effectiveness, and refine the advisor learning ecosystem.
6. Oversee complex, multi stream learning projects with clarity and precision. Mitigate scope expansion, manage dependencies, and ensure timely delivery of impactful learning experiences. Develop and implement change management strategies to drive engagement among internal stakeholders and external advisor audiences.

Qualifications & Experience

• Significant experience in senior learning experience design, instructional design leadership, or L&D management-ideally with external facing audiences.
• Proven experience developing learning strategies and translating them into scalable, high impact solutions.
• Strong consulting, influencing, and stakeholder management skills-able to lead through ambiguity and drive complex initiatives forward without direct authority.
• Excellent visual design sensibility for simplifying complex concepts through clear, engaging graphics and experiences.
• Authentic leadership style with a commitment to coaching, developing others, and fostering a collaborative culture.
• Strategic thinker who navigates complexity, balances global/local needs, and "connects the dots" across the enterprise. Demonstrated ability to inspire, motivate, and mobilize teams toward a shared vision.

Benefits

• Competitive base salary with an individual annual performance bonus and Capital's annual profitability bonus.
• Retirement plan with a company contribution of 15% of eligible earnings.
• Generous paid time off and health benefits from day one.
• Flexible work options and a 2 for 1 matching gift for charitable contributions.
• On demand professional development resources to hone existing skills and learn new ones.

Capital Group is an equal opportunity employer. We comply with all federal, state, and local laws that prohibit discrimination when making all decisions about employment. Our policies prohibit unlawful discrimination based on race, religion, color, national origin, ancestry, sex (including gender identity), pregnancy, childbirth, disability, medical condition, genetic information, marital status, sexual orientation, citizenship status, HIV status, political activity, military status, status as a victim of domestic violence, assault or stalking, and any other characteristic protected by law.