Cadbury Supply Chain Quality Assurance Manager

• Accountable person for the site for analytical agenda; capability measuring of people and equipment, compliance to internally defined testing equipment, testing methods, proficiency testing, specifications and calibration of equipment. Manage the Analytical scientist and provide development opportunities
• Accountable person and site subject matter expert (SME) for compliance to internal specifications and escalation of any deviations, managing site specification control plan. Leading programme during internal and external audits.
• Accountable person and site SME for compliance to internal monitoring and measuring QP including Measurement Systems Analysis (MSA)/Attribute Agreement Analysis (AAA) for equipment and people for critical to quality (CTQ) measurements. Maintaining site calibration register compliance. Leading programme during internal and external audits.
• Accountable person and site SME for compliance to Net Contents legal, regulatory and internal controls for in-line and off-line weighing. Leading programme during internal and external audits.
• Accountable person and site lead for timely monthly KPI reporting of consumer complaints - including analysis trending and key drivers. cpm and capability reporting of variable CTQ's. Parts Per Million (PPM) reporting of attribute CTQ's. Providing updates to Corporate Quality
• Site sensory champion, ensuring compliance to internal requirements to maintain level 2 sensory site
• Digital Quality Records Management system (IQS) - site administrator and SME for the site. Maintain and update the system, implement new sampling requirements/tests as required, provide day to day troubleshooting
• Lean implementation - Site Lead for QM Pillar roll out, lead meetings and activities linked to QM Pillar roll out, lead phase assessments, represent QM Pillar on Leadership Pillar. System Work Process (SWP) owner for Consumer Focus and Manufacturing Standards (including Qualification in SWP)
• Provide day to day support on incidents for the wider Quality Team
• Site Lead for (Consumer Inspired Quality) CIQ agenda - non food safety agenda
• Lead own agenda's during internal and external audits
• Lead Internal audits both desktop and plant based for the cluster
• Carry out monthly GMP audits within Bournville
• Participate, conduct and coach teams through internal investigations and root cause analyses, for any quality compliance incidents including, consumer & customer complaints, out of specification results, internal audits and factory/GMP issues.
• Create, support and/or approve the maintenance of SOP's, work instructions & methodologies linked to any quality criteria and specifications.
• Prepare and maintain quality related documents for processes and products. Ensure site documentation is in line with Global Quality Policies.
• Coach and train operational teams in all aspects of Quality Management where directed.
• Engage in daily morning meetings with the core team
• Support Quality training, education and coaching with specific responsibility for maintaining, updating and training of Date and Batch Code, Net Contents and IQS for both operators and shift leadership sign off
• Support Quality engagement programs.
• Know the ethical and legal compliance responsibilities of the position; raise questions and concerns when faced with an ethical or compliance issue; apply integrity in all aspects of professional conduct.
• Complete other work required as directed by the Quality Manager or delegates to support continuous improvement.

Key measures.

• Reduce Quality loss. (Internal NC's, Customer complaints etc.)
• QP Global Audit successes.
• Reduction in CPMU.
• Robust systems management and maintenance.
• Quality continuous improvement projects implemented.
• Successful external audits and other supply chain audits and visits.

What you will bring

A desire to drive your future and accelerate your career and the following experience and knowledge:

• Experience of Food Safety and/or Quality within a manufacturing environment
• Stakeholder management across all levels of the business
• Analytical mindset with ability to handle and interpret many different data sets
• Lean/Six Sigma/TPM experience and knowledge desirable
• An accountable, honest, hardworking work ethic
• Flexibility and adaptability to meet customer/business requirements
• Meticulous attention to detail and an ability to follow verbal and written instructions
• Good written and verbal communication skills
• Self-motivation, enthusiastic and quick to learn
• Working well individually or as a member of a team
• Organisation skills that allow for working on multiple activities concurrently
• Computer literacy in standard MS office applications, strong Excel skills (PowerBI and Minitab preferred).

More about this role

Relocation Support Available? Country to country Relocation support available through our Global Mobility Policies Job Description How you will contribute

• Accountable person for the site for analytical agenda; capability measuring of people and equipment, compliance to internally defined testing equipment, testing methods, proficiency testing, specifications and calibration of equipment. Manage the Analytical scientist and provide development opportunities
• Accountable person and site subject matter expert (SME) for compliance to internal specifications and escalation of any deviations, managing site specification control plan. Leading programme during internal and external audits.
• Accountable person and site SME for compliance to internal monitoring and measuring QP including Measurement Systems Analysis (MSA)/Attribute Agreement Analysis (AAA) for equipment and people for critical to quality (CTQ) measurements. Maintaining site calibration register compliance. Leading programme during internal and external audits.
• Accountable person and site SME for compliance to Net Contents legal, regulatory and internal controls for in-line and off-line weighing. Leading programme during internal and external audits.
• Accountable person and site lead for timely monthly KPI reporting of consumer complaints - including analysis trending and key drivers. cpm and capability reporting of variable CTQ's. Parts Per Million (PPM) reporting of attribute CTQ's. Providing updates to Corporate Quality
• Site sensory champion, ensuring compliance to internal requirements to maintain level 2 sensory site
• Digital Quality Records Management system (IQS) - site administrator and SME for the site. Maintain and update the system, implement new sampling requirements/tests as required, provide day to day troubleshooting
• Lean implementation - Site Lead for QM Pillar roll out, lead meetings and activities linked to QM Pillar roll out, lead phase assessments, represent QM Pillar on Leadership Pillar. System Work Process (SWP) owner for Consumer Focus and Manufacturing Standards (including Qualification in SWP)
• Provide day to day support on incidents for the wider Quality Team
• Site Lead for (Consumer Inspired Quality) CIQ agenda - non food safety agenda
• Lead own agenda's during internal and external audits
• Lead Internal audits both desktop and plant based for the cluster
• Carry out monthly GMP audits within Bournville

• Participate, conduct and coach teams through internal investigations and root cause analyses, for any quality compliance incidents including, consumer & customer complaints, out of specification results, internal audits and factory/GMP issues.
• Create, support and/or approve the maintenance of SOP's, work instructions & methodologies linked to any quality criteria and specifications.
• Prepare and maintain quality related documents for processes and products. Ensure site documentation is in line with Global Quality Policies.
• Coach and train operational teams in all aspects of Quality Management where directed.
• Engage in daily morning meetings with the core team
• Support Quality training, education and coaching with specific responsibility for maintaining, updating and training of Date and Batch Code, Net Contents and IQS for both operators and shift leadership sign off
• Support Quality engagement programs.
• Know the ethical and legal compliance responsibilities of the position; raise questions and concerns when faced with an ethical or compliance issue; apply integrity in all aspects of professional conduct.
• Complete other work required as directed by the Quality Manager or delegates to support continuous improvement.

Key measures.

• Reduce Quality loss. (Internal NC's, Customer complaints etc.)
• QP Global Audit successes.
• Reduction in CPMU.
• Robust systems management and maintenance.
• Quality continuous improvement projects implemented.
• Successful external audits and other supply chain audits and visits.

What you will bring

A desire to drive your future and accelerate your career and the following experience and knowledge:

• Experience of Food Safety and/or Quality within a manufacturing environment
• Audit experience (plus FSCC 22000 Lead Auditor desirable)
• Stakeholder management across all levels of the business
• Analytical mindset with ability to handle and interpret many different data sets
• Lean/Six Sigma/TPM experience and knowledge desirable
• An accountable, honest, hardworking work ethic
. click apply for full job details