Business Travel Support Specialist

Business Travel Support Specialist - Remote (UK)

We are recruiting on behalf of a growing global travel business who are looking to expand their support services team with an experienced Business Travel Support Specialist.

This is a fully remote role within a fast-paced business travel environment, focused on the operational and behind-the-scenes side of corporate travel, supporting bookings made through modern online systems and booking technology. It is a fantastic opportunity for someone who enjoys the technical side of business travel, problem solving, ticketing and ensuring bookings run smoothly from start to finish.

Business Travel Support Specialist - what will I be doing?

• Monitoring and managing booking queues within Sabre and internal systems
• Resolving ticketing issues, booking errors and schedule changes
• Supporting with refunds, voids and unused ticket management
• Quality checking bookings and ensuring issues are resolved quickly and accurately
• Supporting the smooth processing and quality control of bookings made through online booking systems
• Investigating and resolving operational problems before they impact travellers
• Escalating more complex or VIP issues to the appropriate teams where needed
• Working closely with wider operations and support teams within a global environment
• Maintaining accurate records and working within agreed service levels

Business Travel Support Specialist - what experience do I need?

• Previous experience within a Business Travel/TMC environment
• Strong Sabre knowledge is essential
• Experience working with queues, ticketing, reissues, refunds or operational support
• Strong attention to detail and a highly organised approach
• Comfortable working independently within a remote role
• Confident managing multiple tasks within a fast-paced environment
• Experience using online booking systems or travel technology would be beneficial
• A proactive mindset with strong problem-solving skills

Business Travel Support Specialist - What else do I need to know?

• Fully remote role based in the UK
• Working hours are Monday to Friday, 9:00am - 5:30pm
• One weekend day required every 6 weeks with a day off in lieu during the week
• Excellent salary package
• 25 days holiday plus bank holidays
• Opportunity to join a growing international travel business
• Working within a supportive and collaborative global team