Business Systems Support Technician

Business Systems Support Technician / Eye, Suffolk / Permanent / Full time / Salary is negotiable We are recruiting a Business Systems Support Technician to join our busy manufacturing client based in Eye, Suffolk. The purpose of this role is to support the day to day functions of the ERP system across the business, apply new and existing business systems and processes to improve efficiencies and to support current and future business needs through the development of new reports, KPI's and dashboards. Salary Negotiable and dependent on experience, qualifications and attitude. Duties include:

• Provide a quality 'first line' computer hardware and software support service to PC users, primarily focused on ERP related matters.
• Support the Business Systems Manager.
• Provide a central point of contact in the IT Department for ERP and reporting requirements.
• Manage the Change and Development request register.
• Assist the Business Systems Manager in developing and implementing change to the ERP system.
• Assist the Business Systems Manager in the development and implementation of reports using SSRS, Dashboards and other reporting tools.
• Assist the IT Systems Manager in managing and maintaining server based technologies required to support the ERP system.
• Liaise with external consultants and Suppliers to progress support enquiries and scheduled visits to the office as required.
• Where problems cannot be resolved, reporting accurately on the situation and specific problem to line management.
• Register all calls to the Help Desk, advising on timescale to deal with the problem and respond appropriately.
• Complete daily, weekly and monthly systems checks and report any issues identified.

Skills and experience required:

• Excellent written and verbal communication skills.
• Good administrative skills and the ability to work under pressure and to deadlines.
• Ability to work using your initiative to a high standard with excellent attention to detail whilst meeting deadlines.
• Self-motivated, decisive, with the ability to adapt to change and competing demands.
• Operational experience in an IT environment that uses ERP.
• Customer facing skills.
• A levels or equivalent in a computer based subject.

Benefits:

• The scheme is a contributory scheme, with the employee contributing 4% of earnings and the Company contributing 4% of earnings. Company contributions increase to 6% after 5 years' service and 7% after 10 years' service.
• Life Assurance is provided at 3 times basic salary.
• Parking On site parking is provided.
• 23 day holiday plus 8 bank holidays per annum.

Salary is negotiable and dependent on experience.For more information on this position, please call Megan Reeve on or email