Business Support Services Team Leader

Business Support Team LeaderLondon - Office Based Salary NegotiableA fantastic, leading Top 100 National firm, known to us as a client for many years are keen to add an experienced Business Support Team Leaderto their already impressive London City Centre team.Based in well-equipped offices in an impressive setting, close to commuter links, the Business Support Team Leader will benefit from leading a cohesive team of Secretaries, Administrators and Coordinators to deliver a high quality of a full range of Legal Administration Duties in London City Centre.Duties of a Business Support Team Leader:

• Oversee the day to day running of the Business Support Administration team
• Build relationships with our lawyers to understand the work and proactively prioritise tasks
• Encourage an excellent customer service environment, ensuring that our processes reflect this
• Coach and develop your team, including performance reviews, setting objectives and regular one to ones
• Recruit and train new and existing team members
• Work closely with the Business Support Services Manager, Operations Manager, and our HR team, to develop policies and procedures which cover operational processes, compliance, performance and attendance
• Identify opportunities for improvement, to ensure we operate efficiently and in line with best practice
• Play an active role in supporting business change taking place across the firm, and participate in relevant projects
• Ensure equipment is properly maintained
• Have a working knowledge of health and safety requirements

The ideal candidate:

• Fair, inclusive and supportive management style
• Effective and professional leader and communicator at all levels, both written and verbal
• Able to build excellent working relationships with your team/department, stakeholders and the wider firm
• Self-motivated, with the ability to lead by example
• An organised individual with the ability to effectively prioritise business needs
• Ability to manage and support business change across the team
• Excellent attention to detail
• Knowledge of administrative processes such as printing, scanning, electronic filing and post handling
• Experience working within a legal services environment

If you believe you are suited to this Business Support Team Leader role and have the skills our client is looking for, please apply within, or send your CV to for immediate consideration.