Business Support Officer (CDC)

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Job profile for Business Support Officer (CDC)

Business Support Officer (CDC) location_on Civic Office 09/08/2026

The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included.

Job details

Salary Grade 6, £26,403 -£27,255 pro rata (pay award pending) Contractual hours 22 Basis Part time Region Doncaster Job category/type Administration/Clerical Date posted 23/07/2026 Job reference REQ23388 Attachments attachment Front Line and Support 1b - job profile.docx attachment Job Role Summary.docx attachment Benefits_booklet 1 .docx

Job description

Based at: Civic Office, Doncaster

Salary details: Grade 6, £26,403 - £27,255 pro rata (pay award pending)

Contract Type: Temporary to coverfor maternity leavefor 1 year

Hours: Part time, 22 hours per week (3 days)

Closing Date: 09 August 2026

The City of Doncaster Council is a confident, ambitious organisation which puts improving the life of its residents at the centre of everything we do. You have an opportunity to be part of this in the role of Business Support Officer.

We are currently looking to recruit a flexible, motivated, Business SupportOfficerto work in theDirectorate Support Teamwhere you will playan important rolein the lives of the children in Doncaster.

Duties include (but not limited to):

• Providing comprehensive, efficient, effective administration support to all team members, liaise with professionals, external agencies and representatives, internalcolleaguesand members of thepublic
• Dealing with enquires from both internal and external customers ensuring that a high standard of customer service isdelivered at all times.
• Updating records in excel and case managementsystems
• Taking electronic minutes for highlyconfidential meetingsin various formatswithin set deadlines.
• Analyse data and statistics to evaluate service performance and outcomes. Conduct research and summarise findings to support service development.
• Work within Data Protection guidelines, handling sensitive and confidential data.

The ideal candidate will have experience of working in a busy office environment, be well organised, have excellent customer service skills, experience of minute taking and working to conflicting deadlines. We are looking for a hardworking and conscientious person providing essential and valuable support service.

We are committed to the equality of opportunity in the services provided to customers and all aspects of employment. We warmly welcome applications from all sectors of the community. Our recruitment policies, procedures and practices enable all applicants to be considered on merit and ability to do the job. We will make reasonable adjustments, in line with the Equality Act, for disabled applicants if these are needed.

We value a range of experiences and skills. If you have transferable skills from other roles or voluntary work, we encourage you to apply.

In return for your contribution, we offer:

• Competitive leave entitlement
• Generous local government pension scheme
• Wellbeing support and staff networks
• Development and training opportunities
• Staff discounts and benefits schemes
• More information on benefits can be found in the attached benefits booklet.

Shortlisting - 10 th August

Interviews dates - TBC

For further discussion about this vacancy please contact Jackie Hepworth, Senior Business Support Officer on .

We encourage applicants to use their own words to reflect their experience and skills and over-reliance on AI is discouraged.

The Advance Employment Team offers personalised support to help you take your next step into work. From building your CV and getting the right interview skills to accessing a wide range of free courses, the team will help you grow your skills and confidence and find a job you'll enjoy. Get in touch by email ( ) or visit the Advance website ( ) to discover the support available.

City of Doncaster Council is committed to meeting the needs of our diverse community and improving quality of life for all. We welcome applications from people of all backgrounds and experiences and are committed to safeguarding and promoting the welfare of children, young people, and adults.

We are a Disability Confident employer and committed to a fully inclusive and accessible recruitment process. We offer interviews to disabled applicants who meet the minimum criteria and make reasonable adjustments as required.

Address
Civic Office
Waterdale
Doncaster
DN1 3BU