Business Support Officer (Apprenticeship)

About The Role Working Hours: 35 Hours Per Week

Contract Type: Full-Time, Apprenticeship

Additional Payments: Casual Car Allowance

Closing Date: 19 March 2026

Closing time: 11.59pm

Interview Method: Face to Face

This role is subject to -

2 References - where possible we require 3 years' history.

Proof of Manchester Residency - Roles at Grade 1 to 3, traineeships, or apprenticeships will initially only be advertised to Manchester residents and internal candidates. An applicant is classed as a resident of Manchester if they live within the boundaries of the City of Manchester; i.e. Any Council Tax liability for their home would be with Manchester City Council. To check if you fall under the Manchester City Council boundary please visit -

DBS (Disclosure and Barring Service) clearance - this post is covered by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (amended in 2013). Appointable candidates will be required to apply for a Standard/ an Enhanced Disclosure and Barring Service (DBS) check. Information provided by you or the DBS will be dealt with in a confidential manner and in accordance with the DBS Code of Practice which can be viewed (). We have a policy on the Employment of Ex-Offenders and it is available upon request.

Casual Car Documentation- The successful candidate will be a designated Casual Car User which means that car journeys may be necessary on an occasional basis, but are not essential to the role. If you do drive, you must always hold a full valid driving licence and provide your own car for use at work, as well as provide all the appropriate documentation. You will receive an allowance per mile of business use.

This role is a higher-level apprenticeship and as such, the successful applicant will be required to undertake a course of study leading to a The Business Administrator Standards Level 3. If you do not hold grade C/4 in GCSE Maths and or English you will be required to pass a functional skills equivalent as part of the apprenticeship.

The Business Support Officers post will sit within the Neighbourhood Project Team . The role will see this post supporting the Neighbourhood Project Team's work on delivering the citywide Biffa partnership scheme set up to tackle fly-tipping across the hot-spots in the city and supporting the Commercial Waste Project officers, in finding all relevant information relating to businesses operation and business owner details, requesting waste contracts details and compiling the information on the a data base.

The Neighbourhood Project Team carries out a wide range of regulatory enforcement roles in meeting its many statutory duties which are designed to protect the public, and the environment, through enforcing the law in a fair, equitable and consistent manner.

About the Candidate We welcome applicants who have previously attended further education and encourage you to apply to gain new skills to specialise in a different area. This is a fantastic opportunity to broaden your horizons! However, it is important to highlight, due to the Department of Education's funding rules for Apprenticeships, you would be ineligible to apply for this apprenticeship role if you currently have a qualification at Level 3 or above in Business Administrationor similar field. Any offer of employment may be withdrawn if it is found that your prior qualifications conflict with the apprenticeship framework.

The Business Support Officer will provide direct support for senior managers and Neighbourhood Compliance Officers, this will include electronic diary management, raising of invoices, data entry and general office management. Good ICT & communication skills are essential as the successful candidate's will use a number of systems and will need to communicate effectively to a range of audiences including senior managers, businesses and partners.

Essential requirements for the role:

• People skills are essential for this role and excellent communication both written and verbal.
• Knowledge and experience of using IT systems, such as Microsoft, Outlook, Word, Excel and typing skills are essential.
• Much of the role is administration such as compiling written witness statements and photographic exhibits which will later be presented in court.
• Attention to detail and accuracy is a must for this role.

Desirable requirements that would be useful in this role:

• A driving licence is not essential for this role, however should the successful candidate progress their career within Manchester Council it would be desirable.

We welcome applicants who have previously attended further education and encourage you to apply to gain new skills to specialise in a different area. This is a fantastic opportunity to broaden your horizons! However, it is important to highlight, due to the Department of Education's funding rules for Apprenticeships, you would be ineligible to apply for this apprenticeship role if you currently have a qualification at Level 3or above in business administrationor similar field. Any offer of employment may be withdrawn if it is found that your prior qualifications conflict with the apprenticeship framework.

About Us We're the local council for one of the UK's most vibrant and diverse cities.

Working for Manchester isn't just a job - it's an opportunity to contribute to a city that leads change and transforms lives. Whether it's strengthening communities or driving innovation in public services, you'll play a vital role in creating opportunities and shaping a brighter future for everyone.

Our Manchester is our vision for a fairer, greener, and healthier city - a vision shaped by the people of Manchester. It guides everything we do at the Council and is brought to life through the Our Manchester behaviours:

• We take time to listen and understand
• We work together and trust each other
• We show that we value our differences and treat each other fairly
• We 'own it' and we're not afraid to try new things
• We're proud and passionate about Manchester

Benefits we offer

• Generous holiday allowance- Enjoy up to 26 days annual leave per year plus bank holidays. Increasing to 31 days after five years of local government service. Want more leave? You can purchase up to two additional weeks.
• A buzzing pension- You'll be enrolled in the UK's largest local government pension scheme, with plenty of options to top up your benefits. Includes life cover of three-times your salary as a lump sum.
• Enhanced parental and carers leave- Take advantage of our enhanced family leave options, designed to provide ample time for you to bond with your new born or support your family during critical life events.
• Brilliant perks- Access a range of discounts, from saving on the weekly shop to holidays and days out with MCR+. Plus discounts on phone contracts, cycle to work scheme, free flu jabs and eye tests, and more.
• Learn and grow- We are dedicated to nurturing talent and providing you with the tools to thrive. Take part in a diverse set of learning opportunities, from workshops and training sessions through to apprenticeships and qualifications. All this begins with our comprehensive onboarding process.
• A Good Employment Charter member- We are committed to offering secure, flexible work and embedding fairness into everything we do. We review pay annually, recognize three trade unions, and are constantly working to offer the best possible health and wellbeing support throughout all stages of your working life.
• Up to 3 days volunteering leave- Give back to the community with three days pro-rate of paid volunteering leave, in addition to existing benefits.

Creating an Inclusive Team at Manchester City Council At Manchester City Council, we're dedicated to creating a workplace that truly reflects the diversity of the communities we serve. We actively welcome applications from people of all ages and backgrounds, particularly from Black, Asian, and Minority Ethnic communities, Disabled people and young people.

Support During the Process

• Interview Adjustments: Let us know if you need any adjustments to demonstrate your suitability during the interview.
• Accessible Formats: Our ReciteMe tool can be accessed through the "Accessibility tools" button at the top of our careers page. This tool offers features like text-to-speech, translation into multiple languages, and adjustable text size and colour to make our site more accessible for everyone.

Guaranteed Assessment Scheme We guarantee assessments for applicants who meet the recruiting panels minimum shortlisting requirements for the role and identify with at least one of the criteria below:

• Members of the Armed Forces members or veterans
• Current or former care leavers
• Have a disability or long-term condition

When You Join Us We're a Disability Confident Employer, offering:

• A workplace adjustment hub which provides specialist support, advice and guidance to ensure you have the adjustments needed to thrive at work.
• Disabled Staff Network, Neurodiversity Staff Network and Mental Health Staff Network that provides a safe inclusive space to share experiences and opportunities to influence council practice.
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