Business Support Officer

Business Support Administrator

Location: Birchwood Park, Warrington

Salary: £26,000 per annum (rising to £28,000 after 12 months)

Hours: Monday-Thursday 08:30-17:00 Friday 08:30-16:30

Contract: Permanent

Hybrid: 1 day working from home per week after initial training (approx. 3 months)

We are recruiting a Business Support Administrator to join a busy B2B team supporting the order to cash process. This role is administration led but does require strong customer service skills, as you'll be liaising with customers by phone and email while managing high volume, detail driven tasks.

Key responsibilities:

• Creating and processing sales orders and booking orders onto systems


• Invoicing and resolving invoice queries accurately


• Phone and email interaction with B2B customers


• Providing clear, timely updates to customers


• Liaising with internal teams including Transport, Operations and Finance


• Working across CRM/ticketing systems, transport systems, Teams and basic Excel


• Managing multiple tasks and working to SLAs and KPIs

No sales or targets involved.

What we're looking for:

• Strong administrative experience in a fast paced environment


• Good customer service and communication skills


• High attention to detail and accuracy


• Confident working across multiple systems


• Comfortable multitasking and prioritising workload

Benefits:

• Quarterly bonus incentive


• Hybrid working (1 day WFH)


• Dress down Fridays


• Cycle to Work scheme


• Benefits hub with discounts and schemes


• Free bus service from Birchwood train station


• Excellent Birchwood Park location with gym, social hub and local amenities