Business Support Officer

The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included.

Job details

Job title Business Support Officer Job reference Date posted 30/07/2026 Application closing date 13/08/2026 Working Pattern Full time Salary Grade D, £26,403 - £27,254 a year Contractual hours 37 Basis Full time Job category/type Administration Attachments Blank Job description

Salary: £26,403 - £27,254 a year

Contract Type: Permanent

Location: 3 days in the Council House (Monday, Wednesday and Friday), 2 days working from home (Tuesday and Thursday). Depending on the requirements of the service, you may be required to work in the Council House on more days during the week.

Hours: Working hours: 37 hours per week, Monday - Friday, 9am - 5pm

Closing Date: 13th August 20236

As with all posts in Business Support, you may be required to work across different teams in our department to meet service demands

We have a vacancy for a Business Support Officer in the Community Support Team based within Business Support.

We are looking for someone who wants to play a key role in helping our team deliver a first class service to the people of Derby.

You will be joining a well established team that will provide you with extensive support and training, whilst giving you opportunities to develop new skills.

Your support will be pivotal to ensuring that our processes run efficiently and effectively.

We are responsible for providing telephone and administrative support to the following service areas:

• MASH (Safeguarding)
• Environmental Services
• Adult Social Care

You must have recent experience of working in a busy business environment and talking calls from members of the public. You will be required to undertake a wide variety of administrative tasks appropriate to the role. Team duties include answering telephone calls from members of the public and responding to queries raised by customers in a polite and professional manner; verifying and updating records on core systems and ensuring that key information is entered accurately. It is essential that you can exercise confidentiality at all times while performing these duties, and have a clear understanding of GDPR. Please be aware that some of the calls we receive are from people who are distressed, bereaved or angry and our safeguarding calls, and referrals, are very descriptive of sensitive and upsetting incidents. Full support will be given.

As the first point of contact for services, you must;

• be committed to providing excellent customer service
• have excellent communication skills and are comfortable speaking with members of the public
• have excellent listening skills
• have a calm and confident manner
• be enthusiastic and friendly

You may be required to support in other teams across the Business Support service during busy periods.

Who We Are

Here at Derby City Council, we're dedicated to delivering nearly 250 first class services to citizens and businesses in the heart of the Midlands. People are at the centre of all that we do, and we have an outstanding track record of recruiting and developing talented individuals by providing them with varied and fulfilling career opportunities. Find out more about what it's like to work for us.

What We Offer

You too could be part of something brilliant by becoming a colleague at Derby City Council; in addition to making a difference to the lives of people across the city, you'll also receive:

• Flexible work/life balance scheme (depending on your role)
• Continued professional development opportunities & career conversations
• 27 days annual leave (rising to 32 days after 5 years' service), plus bank holidays (depending on contract)
• Local Government Pension Scheme (depending on contract)
• Team Derby Rewards - retail and leisure discounts
• Tusker Car Benefit Scheme
• Cycle2Work Scheme & free cycle training
• Employee Assistance Programme, Wellbeing Calendar and Support
• Access to our Equality Employee Networks - LGBTQ+, Disabled Employee Network & Carers and our Black, Asian & Minority Ethnic Employee Support Network and Neurodiversity Network
• Support for colleagues who are carers

The closing date for this vacancy is at midnight on Thursday 19th August 2026. Any applications received after the closing date will not be accepted.

Imporatant Information

Please do not apply if you can't commit to the hours specified hours.

Links to the full Job Description and Person Specification are below.

All employees will normally be appointed to the minimum of the grade for the job.

Please be aware that where there are colleagues within the organisation who are 'at risk' of redundancy, requirements to redeploy to another suitable role will apply and take priority.

Equality, Diversity & Inclusion

We are a fair and inclusive employer and welcome applications from people from all backgrounds. We recruit for diversity and value difference. As many of our roles can now be home based, we are able to offer more opportunities for people who need this facility.

We are proud to be a Disability Confident Leader. If you are a disabled person, you have the choice to apply under our Guaranteed Interview Scheme so long as you demonstrate that you meet the essential requirements for the job.

We feel it is essential that we recruit a talented workforce that is as diverse as the community we work for.

Please let us know of any individual requirements or reasonable adjustments you may have during the application, interview, or onboarding process and we'll do all we can to help. We strongly believe in social understanding of disability and for us it's all about removing barriers to equality.

Please see here for Job Description

Please see here for Person Specification

Please see Declaration Form for CV Applications here

Please see Equalities Form for CV Applications here