Business Support Officer
Posted 4 hours 30 minutes ago by We Manage Jobs(WMJobs)
Business Support Officer
Adult Social Care
Contract: Permanent
Location: Plough Lane
Hours: 37
Salary: HC05
Closing date: Tuesday 19th May 2026
Interviews: Week Commencing Monday 25th May 2026
We are seeking an experienced and dynamic Business Support Officer to join us. This is a fantastic opportunity for a customer focused and highly organised individual to join the Community Wellbeing Business Support team at Herefordshire Council.
What will you be doing?As a Business Support Officer, you will provide excellent customer service to staff and members of the public. You will support with a wide range of administrative duties for teams across the Community Wellbeing Directorate. A typical day may include triaging and directing incoming calls from members of the public who receive support from Adult Social Care services, calls from other organisations who support individuals and from family members, distributing confidential documentation, monitoring shared mailboxes, and accurately minuting meetings held both virtually and in person within Herefordshire. The role also involves attending and coordinating budget approval and case collaboration meetings, alongside a range of general administrative duties.
About You- Customer-focused with excellent communication and customer service skills
- Resilient and empathic, with the capacity to engage sensitively with emotionally challenging or distressing subject matter.
- Highly organised, able to manage multiple tasks and meet deadlines
- Comfortable working in a fast-paced environment
- Skilled in using a variety of IT systems and tools
- Accurate and detail-oriented, especially when recording data in Excel
- Highly Numerate with confidence navigating financial figures and data
- Salary range of £25,989 - £28,142
- Enrolment in the Local Government Pension Scheme (LGPS)
- Career progression: clear pathways to progress
- Annual Leave: 31 days' annual leave (pro rata) plus bank holidays. You can also purchase an additional 10 days per annum during the request period
- Flexible working: including the potential for job-sharing, part-time hours and agile working.
- Employee Assistance Programme: 24/7 access to support and counselling
- Payment of professional membership fees (based on role requirements)
- Access to a range of retail, leisure, holiday and health benefits.
Our recruitment process runs in partnership with Hoople Resourcing. If you require any reasonable adjustments or alternative methods for the online application process, please contact the resourcing team by email: .
Commitments, Covenants and Statutory Obligations- Those who indicate that they have a disability. This is part of our commitment to the "Disability Confident" scheme.
- Those who indicate in their application that they are an Armed Forces Veteran or Reservist. This is part of our pledge to support the Armed Forces Covenant.
- Those who indicate in their application that they are a Herefordshire care leaver. This is part of our commitment to supporting young people leaving our care.
We take our commitment to safeguarding and promoting the welfare of children, young people and vulnerable adults seriously and expect all of our staff, visitors and volunteers to share in this commitment. We are committed to safeguarding and promoting the welfare of children & young people and vulnerable adults. If you are offered this position, it will be subject to a Disclosure and Barring Service check.