Business Support Officer - Private Sector Housing Regulation

Posted 3 hours 50 minutes ago by Telford and Wrekin Council

Permanent
Full Time
Other
Shropshire, Dawley, United Kingdom, TF4 2
Job Description

The following content displays a map of the jobs location - Telford

Business Support Officer - Private Sector Housing Regulation

Job Reference TW/TP/7575/3285

Number of Positions:

1

Contract Type:

Fixed Term Contract

Working Hours:

37

Location:

Telford

Closing Date:

15/08/2026

Job Type:

Administrative / Clerical / Secretarial inc PA

Sector:

Local Councils

Business Unit:

Housing, Customer Services & Commercial

Job Introduction

Fixed term to cover maternity leave

Help us deliver excellent housing services that make a real difference

Are you an organised, customer-focused administrator who thrives in a busy environment? Do you enjoy supporting colleagues, coordinating processes and helping customers find the right solutions?

We are looking for a Private Sector Housing Business Support Officer to join our Private Sector Housing team.This is an exciting opportunity to play a key role in supporting services that help improve housing standards and protect residents across the borough.

About the Role

As a Business Support Officer, you will be at the heart of the service, providing high-quality administrative and business support to a team of specialist housing professionals.You will be the first point of contact for many customers and partners, helping to ensure enquiries are dealt with efficiently and effectively.

Your responsibilities will include:

  • Managing enquiries from tenants, landlords, residents and partner organisations.
  • Triaging and prioritising service requests.
  • Processing and administering House in Multiple Occupation (HMO) licence applications.
  • Maintaining accurate records and databases, including the Tascomi system.
  • Producing reports and performance information.
  • Coordinating meetings, managing diaries and taking minutes.
  • Processing invoices, payments and financial transactions.
  • Supporting the management of complaints, Freedom of Information requests and member enquiries.
  • Maintaining team inboxes, website content and social media updates.
  • Providing excellent customer service and signposting customers to appropriate officers when required.
What We're Looking For

We are seeking someone who is:

  • Highly organised with excellent administrative skills.
  • An effective communicator with strong interpersonal abilities.
  • Confident managing competing priorities and meeting deadlines.
  • Skilled at handling sensitive and confidential information.
  • Experienced in providing excellent customer service.
  • Comfortable using a range of IT systems and Microsoft Office applications.
  • Proactive, flexible and able to work on their own initiative.
  • An NVQ Level 3 in Business Studies (or equivalent qualification)
  • Significant experience working in an administrative or office-based environment.
  • Experience dealing with a wide range of customers and stakeholders.
  • Experience working to deadlines in a busy environment.
  • Experience supporting projects and financial processes.
Why Join Us?

At Telford & Wrekin Council, you'll be joining a team that is passionate about improving residents' lives and delivering high-quality services.You'll have opportunities to develop your skills, contribute ideas for service improvement and work alongside dedicated professionals committed to making a difference.

We Offer
  • A supportive and inclusive working environment.
  • Opportunities for professional development and learning.
  • Flexible working arrangements where service needs allow.
  • A commitment to equality, diversity and inclusion.
  • A chance to contribute to services that directly support local communities.

We believe great services start with great people - and that means building a workforce that reflects our community. At Telford & Wrekin Council, everyone belongs, and every voice matters.

What we offer:
  • We offercompetitive salariesand a fantastic leave package - starting at24 days, rising to32 dayswith service, plus8 bank holidaysand anextra concessionary dayto enjoy.
  • Staff discounts & salary sacrifice perks
  • Hybrid working model - whether you're in the office or working from home, we support a balance that fits your personal and family commitments.

Find out further information about working at Telford & Wrekin Council including our full list of benefits.

Please note: We do not hold a sponsorship licence for visas.