BUSINESS SUPPORT MANAGER

An exciting opportunity has arisen for a committed individual with excellent interpersonal and communication skills to join our Finance Services Team in Adults, Housing and Communities

About the job

The role will be based in Adult Services Finance Team, within Finance Services, working closely with all parts of the finance team, this will include the Residential and Nursing Team, Domiciliary Team, Invoice Team, Financial Assessment Team, Invoice Team, Direct Payment Team and Brokerage Teams. We are responsible for the placement of care packages for Domiciliary Care and Residential and Nursing Care, we pay all care providers who deliver care on our behalf. We contract with these providers. We also charge service users for their contribution to care charges, which includes a financial means assessment. We are a busy team. You will need to be a strong communicator with analytical skills and be able to liaise and work, help and support all the managers in the team and the staff and provide support to the Finance Manager.

We currently operate a hybrid working model from County Hall in Cardiff Bay and spend a day or two per week in the office and the rest of the week working from home. We have a flexible approach to this, each week can be different.

What We Are Looking For From You

You will perform a key role in coordinating and developing the finance team during a time of significant strategic change, so an ability to manage change in a positive way and be flexible are essential attributes required for this post. You must have worked in business support for 2 years, worked in a supervisory position for 1 year and had financial work and staff management experience. You must have produce clear written material and be an effective oral communicator, have experience and knowledge of information systems and the use of Information Technology in an office setting, demonstrate an ability to solve problems and be committed to meeting customer needs. It is essential that you are able to demonstrate a good understanding of promotion of effective teamwork; staff management and motivation; group work; service quality; and recruitment, selection and induction practices.

If you believe you can demonstrate enthusiasm and high standards whilst working under pressure during a period of considerable change, this post will offer you an interesting and challenging opportunity.

Additional information

This post is temporary until 31/03/2027.

Internal candidates who wish to apply for this position on a secondment basis must obtain approval prior to application using Form SEC1 (4.C.081). Requests may only be approved by the relevant Director/ Assistant Director/ Chief Officer or senior nominated officer graded no lower than OM2 or in the case of schools based staff the Headteacher / Governing Body.

This vacancy is suitable for post share.

Safeguarding and Child Protection are key priorities for the Council. We aim to support children and vulnerable adults to ensure they are as safe as they can possibly be. Our services and schools are committed to ensuring the safety and protection of all children and vulnerable adults, and will take action to safeguard their well-being, and acknowledge that children and vulnerable adults have a right to protection. This is supported in the general ethos of the Council and all schools.

Applicants should be aware that visa sponsorship is not currently available within Adult Services.

please note we do not accept a CV as an application for the post.

We welcome applications in both English and Welsh. Applications received in Welsh will not be treated less favourably than English applications.

We understand you might use AI and other resources for your application; however, please ensure all information you provide is factually accurate, truthful, original and does not include ideas or work that is not your own.

The interview process for this role will be conducted face to face or otherwise on a virtual basis using an appropriate online platform.

Please note the Council does not accept CV's.

Job Category Social Services - Adults

Department Social Services - Adults

Working Pattern/Contract Type Full Time Temporary